Card Support Specialist

We have an outstanding Contract position for a Card Support Specialist to join a leading Company located in the Charlotte, NC surrounding area.

**US Citizenship is required.**

The Card Support Specialist reports into the Finance Shared Services (FSS) Customer Care Manager. The Card Administration department is responsible for support the corporate travel and procurement card programs. The team is responsible for new card applications, card modifications, employee card terminations/transfers, and managing card delinquency. The Card Support Specialist is responsible for providing excellent, effective, and prompt customer support to internal and external stakeholders for services provided within Finance Shared Services. The department supports routine to complex questions and requests which support the overall corporate and procurement card programs. Working as a team, alongside the Card Administrators, the Card Support Specialist are the single point of contact for customers for an array of services. This includes responding to customer issues or questions, resolving problems in a timely manner, and performing administrative processes via phone, chat, and email.

Job Responsibilities:  

• Resolves travel and procurement card applications, modifications, and terminations timely and accurately meeting defined service level agreements.
• Answers customer inquiries regarding the card program providing a high level of quality and comprehensive customer service by collecting information from the customer, performing moderately complex transactions, retrieving answers in a knowledge base, websites, or financial systems, documenting/tracking service in a case management system, writing notes and emails to complete service and filing documents electronically. 
• Works with team members to perform various tasks across the card program.
• Creates relationships, partners, and collaborates with peers and manager to answer more complex customer questions.

Basic Hiring Criteria:

• High School Diploma or equivalent.
• Hands-on experience with M365 Applications, Internet Explorer, Teams, and Outlook.
• Basic experience with Dell & HP laptops and desktop computers.
• Previous experience with a corporate card program. 
• Excellent 'Written' and 'Verbal' communication skills a necessity. 
• A college degree with no work experience is considered. 
• Customer service experience (can be call center, service-oriented, retail customer service, medical office, financial services, bank tellers, IT Service Desk, IT Help Desk etc.).
• Customer Service experience, Microsoft Office suite, remote troubleshooting, Smart Cards.
• Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration.
• Professional skills and ability to work independently. 
• Articulate complex subject matter effectively based upon caller needs.
• Experience managing customers or clients. 
• Familiarity with Accounts Payable, Travel and Expense and IT
• Case management systems and knowledge base systems required (Service Now).
• Enterprise-level financial systems.
• PeopleSoft Enterprise Helpdesk.
•  Expense Management System or Concur experience. 
• Experience in a finance shared service or call center environment.

Desired Qualifications: 

• Bachelor's Degree.
• Experience working SAP Concur application. 
• Corporate card program experience. 
• Previous remote work experience.