Inside Sales & Product Specialist

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.

LymphaTech is advancing lymphedema technologies through with a mobile 3D measuring system that replaces the tape measure with fast, automated, and highly accurate digital measurement. The platform supports clinicians in improving accuracy, operational efficiency, documentation, and compression garment fitting workflows. We work with physical therapists, oncology rehabilitation programs, cancer centers, DME providers, and hospital systems across the U.S.

Position Overview

The Inside Sales & Product Specialist is a high-impact role responsible for owning the inbound sales process from initial lead qualification through contract execution and onboarding coordination.

This Individual Will

• Qualify and manage inbound sales leads
• Conduct virtual product demonstrations
• Serve as a clinical product expert
• Navigate hospital procurement processes
• Close software subscription agreements
• Provide Tier 1 & 2 product support to customers
• Coordinate onboarding and training logistics
• Attend industry conferences
  
  

This role requires strong communication skills, comfort engaging healthcare professionals, technical aptitude, and the ability to manage multiple deals simultaneously.

Key Responsibilities

Lead Qualification & Pipeline Management

• Qualify inbound sales leads from website inquiries, email, events, and marketing campaigns
• Identify customer type (independent clinician, private clinic, DME provider, hospital, health system)
• Assess clinical needs, buying timeline, budget, and decision-making structure
• Document all activity and opportunities in CRM
• Prioritize and manage sales pipeline
  
  

Virtual Demonstrations & Clinical Engagement

• Conduct virtual product demonstrations of the LymphaTech 3D Measuring System
• Clearly communicate:
• Clinical value propositions
• Accuracy and validation data
• Workflow impact and time savings
• Compression garment application
• Address technical and clinical questions confidently
• Tailor presentations for:
• Clinicians
• Practice owners
• Administrators
• Procurement teams
  

Sales Process Ownership & Closing

• Own the sales cycle from demo to contract
• Prepare and deliver quotes
• Manage SaaS subscription agreements and renewals
• Coordinate Business Associate Agreements (BAA) when required
• Interface with hospital procurement departments
• Coordinate completion of cybersecurity reviews
• Support invoice generation and payment tracking
  
  

Tier 1 & 2 Customer Support

Provide First-line Product Support Including

• Login credential issues
• iPad and Structure Sensor setup
• Basic troubleshooting of hardware and scanning technique
• Common scan quality issues
• Hardware setup questions
• Basic software navigation assistance
• Escalate technical issues appropriately when required.
  
  

Customer Onboarding & Training Coordination

• Assist customers in ordering required hardware
• Support account setup and credential creation
• Coordinate in-person or virtual training sessions
• Manage travel logistics for on-site training
• Ensure training site requirements are met (space, connectivity, equipment setup)
• Ensure successful go-live experience
  
  

Customer Relationship Management

• Maintain organized CRM records
• Conduct post-sale follow-ups
• Identify upsell and expansion opportunities
• Gather customer feedback
• Support customer retention initiatives
  
  

Qualifications

Required

• Bachelor’s degree or equivalent experience
• 2 years experience in inside sales, healthcare sales, or clinical product support
• Experience conducting virtual product demos
• Excellent verbal and written communication skills
• Strong organizational and follow-up discipline
• Ability to explain technical concepts clearly
  
  

Technical Aptitude

• Comfortable with mobile devices (iPad, apps)
• Able to learn 3D scanning technology quickly
• Familiar with basic troubleshooting processes
• Experience using CRM systems
  
  

Preferred

• Experience selling to healthcare providers or hospitals
• Knowledge of lymphedema, rehabilitation, or compression garments
• Experience navigating hospital procurement
• Familiarity with SaaS agreements and healthcare compliance requirements
  
  

Key Skills & Competencies

• Confident communicator with clinicians and administrators
• Technically curious and detail-oriented
• Self-starter with high ownership mindset
• Comfortable managing multiple deals simultaneously
• Problem-solver who can troubleshoot independently
• Highly organized and process-driven
• Professional and polished in virtual presentation settings
  
  

Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.

Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.

US Pay Range

$61,500 - $86,205 USD

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