What are the responsibilities and job description for the Kent - Counter Sales position at Tacoma Screw Products?
A Day in the Life:
As a Counter Sales Associate, you will be the first point of contact for customers, assisting them in selecting, applying, and purchasing a wide range of fasteners, industrial hardware, tools, and maintenance and shop supplies. You will serve a variety of industries, including transportation, heavy equipment, maintenance and repair departments, sand/gravel pits, and machine shops. This role is ideal for someone who enjoys problem-solving, working with people, and providing excellent customer service in a fast-paced environment.
Key Responsibilities:
- Assist walk-in and telephone customers with product inquiries, special requests, and pricing.
- Identify customer needs, clarify product specifications, and locate or retrieve products.
- Finalize transactions and assist with product shipments when necessary.
- Build and maintain positive relationships with new and existing customers.
- Promote company products and services to drive additional sales.
- Maintain a clean, organized, and professional storefront.
- Represent TSP as a pillar of the Tacoma Screw way!
Required Skills & Experience:
- Education: High School Diploma or GED required.
- Experience: At least one year of retail experience, preferably in an industrial setting.
- Communication: Strong verbal and written communication skills.
- Technical Skills: Basic computer literacy to process orders and manage inventory.
- Math & Organization: Ability to calculate pricing and manage multiple customer needs efficiently.
- Teamwork & Independence: Must be able to work both independently and collaboratively in a team setting.
- Self-Motivation: A proactive and customer-focused mindset.
Physical Requirements:
- Position requires;
- Lifting and moving objects up to 50lb and performing physical demands of stocking and order fulfillment.
- Performing repetitive movements throughout the shift including but not limited to, bending, reaching, and lifting.
- Standing and walking for extended periods.
- Unloading freight, stocking shelves, and handling inventory.
- Work in an environment that requires maintaining a consistent and often fast pace including quickly retrieving orders.
- Frequent use of computer/keyboard and phone work.