What are the responsibilities and job description for the Student System Support Representative position at Tacoma Public Schools (WA)?
JOB
This position provides day-to-day support for student system and enrollment activities across the district. This position assists schools, families, and district teams by updating and maintaining accurate student and parent information, supporting access to family tools, and responding to common questions. The position works closely with Enrollment Services and Student Information Systems teams to ensure smooth operations and quality customer service.
ESSENTIAL JOB FUNCTIONS
1. Reviews and combines duplicate student and parent records to help keep information accurate and up to date.
2. Assists parents and guardians with accessing ParentVUE by answering questions, resetting access, and guiding them through the process.
3. Assists with submitting new students for assignment of state student identification numbers following established procedures.
4. Updates written guides, job aids, and training materials to ensure they are clear, current, and easy for staff to use.
5. Provides front-line assistance to school and district staff by answering common questions, including how to find reports, navigate the system, or access ParentVUE.
6. Assists with transcript entry for comprehensive high schools to support accurate student records.
7. Supports enrollment processing for the Enrollment Services team and comprehensive high schools, as assigned by the Director.
8. Supports comprehensive high schools with enrollment, scheduling, and course history processes, as assigned by the Director.
9. Performs other related duties as assigned to support district and school operations.
OTHER JOB DUTIES
1. Maintains and updates knowledge and skills required for success in the position by participating in professional development activities as needed or as assigned.
2. Maintains high level of professionalism in all communication while providing excellent customer service.
3. Performs special projects and related duties as assigned, on a temporary basis.
4. Regular, reliable, predictable attendance or physical presence is an essential job requirement and critical to the performance of the work.
CONDITIONS
Office environment; experiences frequent interruptions; experiences prolonged visual concentration and exposure to video display; may be required to work with difficult and sensitive situations and/or people; confined to the work-station for prolonged periods; may be required to lift and carry up to 20 pounds, bend, squat, stoop, kneel, crouch, walk, twist, climb, and/or be mobile.
Tacoma Public Schools
Expected Start Date: September 1, 2026
FTE: 1.0
Hours Per Day: 8
Salary Level:OP6 $32.72/hour - $42.86/hour DOE
Benefits: This job has the full range of benefits offered by Tacoma Public Schools
This position provides day-to-day support for student system and enrollment activities across the district. This position assists schools, families, and district teams by updating and maintaining accurate student and parent information, supporting access to family tools, and responding to common questions. The position works closely with Enrollment Services and Student Information Systems teams to ensure smooth operations and quality customer service.
ESSENTIAL JOB FUNCTIONS
1. Reviews and combines duplicate student and parent records to help keep information accurate and up to date.
2. Assists parents and guardians with accessing ParentVUE by answering questions, resetting access, and guiding them through the process.
3. Assists with submitting new students for assignment of state student identification numbers following established procedures.
4. Updates written guides, job aids, and training materials to ensure they are clear, current, and easy for staff to use.
5. Provides front-line assistance to school and district staff by answering common questions, including how to find reports, navigate the system, or access ParentVUE.
6. Assists with transcript entry for comprehensive high schools to support accurate student records.
7. Supports enrollment processing for the Enrollment Services team and comprehensive high schools, as assigned by the Director.
8. Supports comprehensive high schools with enrollment, scheduling, and course history processes, as assigned by the Director.
9. Performs other related duties as assigned to support district and school operations.
OTHER JOB DUTIES
1. Maintains and updates knowledge and skills required for success in the position by participating in professional development activities as needed or as assigned.
2. Maintains high level of professionalism in all communication while providing excellent customer service.
3. Performs special projects and related duties as assigned, on a temporary basis.
4. Regular, reliable, predictable attendance or physical presence is an essential job requirement and critical to the performance of the work.
CONDITIONS
Office environment; experiences frequent interruptions; experiences prolonged visual concentration and exposure to video display; may be required to work with difficult and sensitive situations and/or people; confined to the work-station for prolonged periods; may be required to lift and carry up to 20 pounds, bend, squat, stoop, kneel, crouch, walk, twist, climb, and/or be mobile.
Salary : $33 - $43