CSR - Customer Service Representative

Are you an outgoing individual who has a passion for working with people and animals? Tacoma Animal Hospital is currently hiring a Client Service Representative to join our dedicated team. The CSR is an invaluable member of the hospital team who works directly with CSR Team, Hospital Manager, and supporting medical staff to provide exceptional client service while maintaining a smooth and efficient flow of clients and patients throughout the hospital. Applicants should possess strong leadership and communication skills, as well as have a desire to positively impact the lives of others.

Job Responsibilities

· Responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. Models a professional and courteous manner with staff and clients.

· Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in-hospital procedures, and other services that require the doctors’ and technicians’ time.

· Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc.

· Pulls patient charts for daily scheduled appointments and collects information to make necessary updates, including the creation of new charts, when appropriate.

· Performs over-the-counter sales of merchandise such as food and special diets, shampoos, flea and tick control products, heartworm, etc. Demonstrates a technical knowledge of products and is capable of assisting clients with their product needs.

· Invoices clients, collects fees, makes change, imprints credit card forms, and obtains authorization for credit charges following the credit policies of the hospital.

· Demonstrates basic emergency procedures and can give proper information on transporting the patient to the hospital. Responsible for advising hospital staff about incoming emergencies.

· Maintains appearance and cleanliness of the waiting room and reception area, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc.

· Prepares and sends welcome letters, new client information packets, referral and thank you letters, condolences, long wait notes, and other correspondence for the doctors and/or Hospital Manager.

· Other duties as assigned.

Skills and Basic Qualifications

· High school diploma or GED required. Bachelor’s degree preferred.

· Prior client service experience in veterinary field

· Proper telephone etiquette and client service excellence

· Basic veterinary medical knowledge, including products and services

· Excellent oral and written communication skills

· Basic computer skills (Microsoft Office, e-mail, and AVImark experience preferred)

· Strong organizational skills with ability to multi-task and still attend to details

Benefits

This is a full-time position. Schedule will be determined based upon the needs of the hospital and will include some Saturday hours. We offer competitive wages, based upon experience.

Benefits include, but are not limited to:

• Paid Time Off and Paid Sick Leave
• Pet Healthcare Discounts
• Medical Insurance

If you feel that you are the right candidate to join our veterinary family, please respond with a cover letter, resume, and references.

Equal Employment Opportunity

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.

Job Types: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person

Salary : $18 - $22