What are the responsibilities and job description for the Senior Analyst, Operations and Customer Analytics position at Taco Bell?
Who is Taco Bell?
Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 8,200 restaurants, 350 franchise organizations, that serve 42 million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands.
Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.
We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.
At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below.
About The Job
This position is integral to the insights we deliver that shape the international business. The Operations and Customer Analyst will conduct analysis, assess findings, and report results with the goal of providing actionable information to all Business Units and internal leadership.
The Operations and Customer Analyst will also lead the consumer survey feedback program and support the field to ensure the program continuously and effectively integrates into our business across all our restaurants worldwide. Projects for this role will be highly visible and involve multiple, cross-functional efforts.
We are seeking an individual familiar with forecasting and emerging technology, including new methods of collecting and applying data insights. This individual must be passionate about the restaurant business and our brand. Taco Bell is proud of its exciting and innovative culture and is seeking individuals who enjoy working collaboratively each day.
Salary Range $98,400 to $115,800 annually bonus eligibility equity (if applicable) benefits.
The Day-to-Day
At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self!
Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.
Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.
Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 8,200 restaurants, 350 franchise organizations, that serve 42 million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands.
Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.
We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.
At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below.
About The Job
This position is integral to the insights we deliver that shape the international business. The Operations and Customer Analyst will conduct analysis, assess findings, and report results with the goal of providing actionable information to all Business Units and internal leadership.
The Operations and Customer Analyst will also lead the consumer survey feedback program and support the field to ensure the program continuously and effectively integrates into our business across all our restaurants worldwide. Projects for this role will be highly visible and involve multiple, cross-functional efforts.
We are seeking an individual familiar with forecasting and emerging technology, including new methods of collecting and applying data insights. This individual must be passionate about the restaurant business and our brand. Taco Bell is proud of its exciting and innovative culture and is seeking individuals who enjoy working collaboratively each day.
Salary Range $98,400 to $115,800 annually bonus eligibility equity (if applicable) benefits.
The Day-to-Day
- Provide leadership, vision, and strategy to our Customer Programs (VOC), including the testing and implementation of new platforms.
- Design and deliver ongoing and ad-hoc reporting to drive actionable and comprehensive insights covering all operational metrics.
- Gather qualitative and quantitative feedback leveraging data to provide actionable insights and innovative solutions that balance operational and business needs.
- Confidently present operational learnings and recommendations to Senior Leadership, Business Units, and Franchisees.
- Develop and maintain close working relationships cross-functionally and with our Field partners, keeping them engaged in the programs.
- Generate innovative solutions by approaching problems with curiosity and open-mindedness, using existing information to its fullest potential.
- Effectively communicate business and technical information across the organization, being sensitive to the needs of unique audiences.
- Create, manage, and deliver against project timelines.
- Skilled at Program Management with multiple projects moving in parallel. Leading initiatives that include the enhancement of customer experience, labor management, and other Ops initiatives, with a mindset for intuitive reporting and tools to share across the system at every level.
- BA required; analytical degree preferred.
- 3 years of analytically oriented business leadership experience.
- Superb interpersonal and communication skills, with the ability to partner well with other team members.
- Strong analytic skills, ability to recognize trends and insights within the data.
- Robust organizational skills, with the ability to work both independently and collaboratively, multi-task, and adapt to change in a complex, fast-paced, and deadline-driven environment.
- Strong internal motivation, intellectual curiosity, strong problem-solving, and a desire to have a large impact on our organization with a customer-service orientation.
- Highly versed in various analytical software suites, including advanced Excel skills, and a strong understanding of Relational Databases and query execution.
- Solid grasp of statistical analysis, multivariate modeling, and machine learning simulations is a plus.
- Proficient in utilizing PowerPoint to tell stories and influence others.
- Hybrid work schedule and year-round flex day Friday Note: Remote/hybrid expectations will be discussed during the kickoff meeting with your Talent Advisor & HRBP.
- Onsite childcare through Bright Horizons
- Onsite dining center and game room (yes, there is a Taco Bell inside the building)
- Onsite dry cleaning, laundry services, carwash,
- Onsite gym with fitness classes and personal trainer sessions
- Up to 4 weeks of vacation per year plus holidays and time off for volunteering
- Generous parental leave for all new parents and adoption assistance program
- 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
- Comprehensive medical & dental including prescription drug benefits and 100% preventive
- care
- Discounts, free food, swag and… honestly, too many good benefits to name
At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self!
Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.
Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.
Salary : $98,400 - $115,800