What are the responsibilities and job description for the Sales Service Representative position at TACK Electronics?
About Us:
Tack Electronics is a dynamic, customer-focused company specializing in wire harness assembly services, known for delivering quality products and responsive service. As we grow, we’re looking for a Sales & Service Representative who thrives in a hybrid role—part relationship builder, part customer advocate—to support and expand our valued client base.
Position Summary:
This is a dual-role position combining sales account management with hands-on customer service. You’ll oversee assigned customer accounts, ensure their ongoing satisfaction, identify growth opportunities, and resolve issues promptly. This role requires someone equally comfortable closing deals and solving problems—someone who enjoys owning the full customer relationship.
Key Responsibilities:
- Serve as the main point of contact for assigned customer accounts
- Develop strong, trusted relationships with clients by understanding their business needs
- Proactively identify and pursue opportunities to upsell and cross-sell products or services
- Provide exceptional day-to-day support to clients, including order updates, service issues, and general inquiries
- Troubleshoot and resolve customer concerns with urgency, professionalism, and sound decision-making
- Collaborate with internal teams (sales, operations, customer service, and finance) to ensure a smooth and consistent customer experience
- Apply understanding of manufacturing workflows to communicate with customers
- Track and report on sales and service KPIs
- Maintain accurate records in ERP and other systems
Requirements
What We’re Looking For:
- 1 year of office experience preferred in a customer facing role
- Prefer, 2–5 years of experience in sales, account management, or customer service (B2B experience a plus)
- Experience in a manufacturing environment preferred; electronics and/or wire harness industry experience a strong plus
- Strong problem-solving and decision-making skills, with the ability to act proactively and independently
- Technical aptitude and willingness to learn product specifications, production processes, and customer application needs
- Strong interpersonal skills and a customer-first mindset
- Excellent verbal and written communication
- Proven ability to build relationships and manage multiple priorities simultaneously
- Experience with ERP and CRM tools (e.g., Salesforce, HubSpot), as well as Microsoft Office
- Comfortable working independently and cross-functionally in a fast-paced environment