Technical Support Analyst(Local to Ohio)(1-4 years exp)

Job Title: Technical Support Coordinator

Location: MASON, OH

Employment Type: Temp to Perm

Job Overview

The Technical Support Coordinator provides inbound technical support via phone and chat to store and field users, assisting with system, hardware, and application-related issues. This role requires strong troubleshooting skills, customer service focus, and the ability to work in a fast-paced support environment.

Key Responsibilities

• Handle inbound calls and chats to resolve technical issues
• Troubleshoot hardware, software, and application problems
• Interpret system errors and provide clear resolutions
• Escalate unresolved issues to Level 2 support teams
• Document all interactions in call tracking systems
• Assist in software updates and system rollouts
• Support user training and documentation updates
• Coordinate with internal teams and external vendors

Work Schedule

• Training: 9:00 AM – 5:30 PM (Virtual)
• Production Hours:
• Mon–Fri: 8:00 AM – 12:00 AM
• Sat: 9:00 AM – 10:00 PM
• Sun: 10:00 AM – 10:00 PM
• Shift: Rotational (8:00 AM – 3:30 PM start range)
• Includes 1 weekend shift 1 weekday off

Required Skills

• Strong technical troubleshooting ability
• Excellent communication (verbal & written)
• Customer-focused with professional phone etiquette
• Ability to multitask in a fast-paced environment
• Basic knowledge of computer systems, hardware & software

Preferred Qualifications

• Prior call center or technical support experience
• Experience in retail/POS systems environment
• Familiarity with remote diagnostics tools

Education & Experience

• High School Diploma required
• College education preferred
• 0.5–2 years of technical support or customer service experience

Additional Requirements

• Must be able to convert to full-time after 6 months (no fee)
• Pre-screen questionnaire Internet speed test required with resume
• Flexible to work evenings, weekends, and rotating shifts