What are the responsibilities and job description for the Operations Manager position at Tac City Airsoft?
Operations Manager – Tac City Airsoft (Indoor Field)
Location: Fullerton, CA
Employment Type: Full-Time (after training period)
Compensation: $25–$30/hour, based on experience
About Tac City Airsoft
Tac City Airsoft is Southern California’s leading indoor airsoft experience—built for speed, strategy, and community. We deliver high-intensity gameplay in a safe, well-managed environment that attracts players of all levels. As we expand our operations, we’re looking for a driven Operations Manager to lead our team, elevate customer experience, and ensure smooth day-to-day execution.
Key Responsibilities
• Oversee daily operations of the indoor field and front desk
• Manage staff scheduling, training, and performance reviews
• Handle HR tasks including onboarding, time tracking, and team accountability
• Lead customer service efforts—resolve complaints, de-escalate conflicts, and maintain a positive atmosphere
• Monitor and maintain point-of-sale systems, cash handling, and inventory tracking
• Ensure facility cleanliness, safety compliance, and gear readiness
• Support marketing efforts and special event coordination
• Report on attendance, revenue, and team performance to ownership
Qualifications
• Proven management experience (minimum 2 years preferred)
• Strong skills in scheduling, HR processes, and team leadership
• Excellent customer service and conflict resolution abilities
• Familiarity with point-of-sale systems and basic financial tracking
• Ability to work evenings, weekends, and holidays as needed
• Airsoft knowledge is a plus—but leadership and hustle come first
• Must be reliable, organized, and ready to lead by example
Compensation & Schedule
• $25–$30/hour depending on experience
• Full-time position after successful training period
Salary : $25 - $30