What are the responsibilities and job description for the Salesforce analyst with MuleSoft integration -W2/C2C position at Tabner Inc?
Job Details
Position Overview: Seeking a skilled Salesforce Support Analyst with strong problem-solving abilities and expertise across Salesforce platform and MuleSoft integration solutions. This role provides expert-level support to internal users while ensuring optimal system performance and seamless enterprise integrations. Key Responsibilities:
Technical Support: Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions
Platform Administration: Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance
MuleSoft Integration Support: Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems
Salesforce Ecosystem Management: Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards
Collaboration: Partner with business users and development teams; translate technical concepts; participate in release management and testing
Continuous Improvement: Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and training
Required Qualifications: Experience: 5-8 years in Salesforce administration and support with MuleSoft integration experience
Technical Skills: Strong Salesforce administration proficiency (security model, data management, customization) Working knowledge of MuleSoft Anypoint Platform and API management Experience with SOQL, Data Loader, REST/SOAP APIs Basic understanding of Apex and Visualforce for troubleshooting Familiarity with version control and change management
Core Competencies: Exceptional analytical and problem-solving abilities Excellent communication skills with ability to explain technical concepts to diverse audiences Strong attention to detail and ability to manage multiple priorities Customer-service oriented with collaborative mindset
Preferred Qualifications: Salesforce Administrator certification (ADM 201) Additional certifications: Platform App Builder, Service Cloud Consultant, MuleSoft Developer Experience with Einstein Analytics, Agile/Scrum, and DevOps practices