Part Time Assistant Operations Manager

Tablebases.com is an equal opportunity employer committed to a diverse workforce. 

Job Title: Assistant Operations Manager        

Reports to: CEO                          

Overview:

Tablebases.com is a small, specialized team dedicated to providing high-quality restaurant furniture to our clients. We are seeking a versatile Assistant Ops Manager / Customer Service Lead to join our Concord office. This newly revised role is designed for a detail-oriented professional who can seamlessly balance high-touch customer support with essential administrative and operational management tasks. You will work directly with senior management, gaining hands-on experience in business operations, vendor relations, and digital storefront management. This is an ideal opportunity for a self-starter who enjoys learning technical product details and takes pride in providing a professional experience for every customer.

In this role, you will be the primary point of contact for our customers and a key support pillar for the CEO. Your mission is two-fold: ensuring customers receive expert guidance on our product line and maintaining the operational efficiency of the office through accurate data entry and financial administration.

• Directly supervises customer support professionals
• May support indirect supervision of external vendors
• Recruits, interviews, hires, and trains staff in the department

Customer Experience & Sales Support

• Expert Consultation: Identify and assess customer needs to provide relevant product recommendations via phone, email, and instant message.
• Product Mastery: Quickly learn and retain detailed technical information regarding our furniture lines and how products function together.
• Order Management: Enter new orders into the system and provide customers with timely invoices and tracking information.
• Relationship Management: Maintain professional communication with customers and manage ongoing relationships with our vendors.

Operations & Assistant Management

• Executive Support: Assist the CEO with administrative tasks, including scheduling, calls, and managing general office workflow.
• Website Administration: Handle data entry tasks such as updating product pricing and information on our website.
• Financial Administration: Perform light bookkeeping and accounting duties, including managing purchase orders, accounts receivable, and processing customer refunds.
• Operational Continuity: Adapt to occasional schedule changes to ensure office coverage when senior management is away.

• Technical Proficiency: Must be highly comfortable with computers, specifically Google Chrome, Google Workspace (Docs, Sheets, etc.), and web-based applications.
• Communication Skills: Exceptional verbal and written English skills are required for professional phone and email correspondence.
• Typing Speed: Ability to type at least 30 words per minute (test required).
• Professional Demeanor: A friendly, positive attitude with the ability to work independently and with minimal supervision.
• Reliability: Must have reliable transportation to our Concord California office.

PHYSICAL DEMANDS: The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Tablebases.com does not discriminate based on race, color, gender (including actual or perceived gender, and gender identity), sexual orientation, age, marital status, educational institution, medical condition, religious affiliation, veteran status, national origin, citizenship status, mental or physical disability, or any other characteristic protected by applicable state, federal, or local law. Tablebases.com will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. If you need a reasonable accommodation to apply for a job, please let us know. If the reason you need an accommodation is not obvious, we may ask for documentation confirming your functional limitations.