What are the responsibilities and job description for the IT Field Service Technician position at TAB Computer Systems, Inc.?
About TAB Computer Systems
TAB Computer Systems, Inc. is a 100% employee-owned IT service and support company that has delivered innovative technology solutions to small and mid-sized businesses for over 40 years. A trusted partner of Microsoft, Dell, AllWorx, SonicWall, Axcient, Veeam, and ProofPoint, TAB also designs and supports its own line of Intel-based workstations.
Position: IT Field Services Technician
We are seeking an IT Field Services Technician to join our team of dedicated professionals providing exceptional service and technical support to clients.
Position Overview
In this role, you will:
- Travel to client sites within a two-hour radius to provide on-site support.
- Configure, install, and troubleshoot:
- Windows PCs (hardware and software).
- Network devices (switches, routers, firewalls, wireless).
- Printers and other peripherals.
- Troubleshoot servers, including Active Directory and associated services.
- Utilize ConnectWise tools for documentation, issue tracking, and client communication.
- Participate in an after-hours support rotation (3–4 times per year).
- Perform additional duties as assigned.
Required Skills
Operating Systems & Virtualization
- Microsoft Windows 10 & 11.
- Windows Server (2012R2–2025).
- Virtualization platforms: Hyper-V and VMware.
Networking
- LAN, WAN, and WLAN configuration and troubleshooting.
- Protocols, QoS, VLANs, and related hardware.
- VPN setup and troubleshooting (site-to-site and client-to-site).
- Firewall and router configuration.
Security & Compliance
- Multifactor authentication (2FA) setup and management.
- Familiarity with MDR, EDR, and antivirus solutions.
Collaboration & Communication Tools
- Microsoft 365 administration (Email, OneDrive, SharePoint, Azure).
- On-premises Exchange Server.
- Basic configuration and troubleshooting of VOIP systems.
Preferred Certifications
- A , Network , Security , Microsoft 365, SonicWall, Windows Client/Server.
Qualifications
- Minimum 3 years of IT industry experience.
- Strong interpersonal and communication skills, with professionalism under pressure.
- Critical thinking and problem-solving ability.
- Excellent attention to detail, organization, and documentation practices.
- Valid driver’s license and reliable, insured vehicle for client travel.
Physical Requirements
- Lift and transport equipment up to 75 lbs
- Ability to sit, stand, and work at a computer for extended periods
- Vision, hearing, and speech sufficient for in-person and phone communication
Compensation & Benefits
- Competitive salary with performance-based incentives
- Cost-shared medical and dental insurance
- 401(k) with company match
- Annual bonus program and performance awards
- Accelerated vacation schedule
Professional Growth
- Access to ongoing training, virtual labs, and study materials
- Company-funded certification exams
Why Join TAB?
- 100% employee-owned company culture
- Over 40 years of innovation in IT services
- Collaborative, fast-paced environment with real career growth opportunities
- A team that values expertise, mentorship, and client success
Additional Details
TAB operates a 24/7 support service; occasional evening/weekend availability is required on a rotational basis. This role is ideal for self-motivated professionals who thrive in a dynamic, client-focused environment.
Job Type: Full-time
Pay: $58,000.00 - $68,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Work Location: On the road
Salary : $58,000 - $68,000
