What are the responsibilities and job description for the Client Service Representative (CSR) position at Tab Computer Systems Inc?
About TAB Computer Systems
TAB Computer Systems, Inc., a 100% employee-owned IT service and support company, has been delivering innovative technology solutions to small and medium-sized businesses for over 40 years.
We are currently seeking a Client Service Representative to join our team of dedicated professionals who provide exceptional service and technical support to our clients.
Position Summary
The Customer Service Representative (CSR) serves as the primary liaison between clients and the service team. This role is responsible for coordinating service requests, scheduling technicians, and ensuring clear communication between internal teams and customers. The CSR plays a key role in delivering an organized, responsive, and positive client experience.
Responsibilities:
- Handle all incoming service calls via telephone, email, and portal.
- Monitor service boards and route new tickets appropriately.
- Create and update service tickets with accurate documentation.
- Manage and set the schedule for technicians encompassing changes, delays, rescheduling, etc.
- Communicate with clients regarding appointments, ticket processing, and requests.
- Notify clients of delays, reschedules, or technician changes as soon as possible.
- Coordinate and schedule recurring blocktime service schedules.
- Participate in departmental meetings.
- Other duties as assigned.
Position Requirements:
- Experience in scheduling, dispatching, and customer service.
- Technical knowledge is a plus.
- Excellent written/verbal communication and interpersonal skills.
- Strong problemsolving and organizational abilities.
- Calm, professional, and patient under pressure.
- Ability to multitask in a fastpaced environment
- Selfmotivated and able to work independently or as part of a team.
Physical Requirements:
- Mobility to work in a standard office setting and to sit and stand for a period of time.
- Vision to read printed materials and see a computer screen; and hearing and speech (English Language) to communicate in person and over the telephone.
- Ability to lift and transport equipment weighing up to 15 pounds.
Compensation & Benefits:
Competitive starting salary with performance-based incentives.
Comprehensive benefits package, including:
- Companyshared cost medical and dental plans.
- 401(k) plan with company matching.
- Annual bonus program and performance awards.
- Accelerated vacation schedule.
Professional growth opportunities:
- Access to ongoing training resources, virtual labs, and study materials.
- Companyfunded certification exams.
Benefits:
401(k) 4% Match
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance
Work from home
Education:
High school or equivalent (Required)
Experience:
CSR and/or Dispatching: 2 years (Preferred)
Ability to Commute:
East Hartford, CT 06108 (Required)
Work Location: Hybrid remote in East Hartford, CT 06108
About Tab Computer Systems Inc
With over 40 years of experience, TAB is one of the largest IT service providers in the Hartford Metro area. TAB proudly operates as a 100% employee-owned company. This unique ownership structure cultivates a collaborative environment that encourages a shared commitment to outstanding client service. As a team member, you will directly contribute to our growth and success while sharing the rewards! If you’re a driven professional who thrives in a fast-paced, client-focused, client-driven environment, TAB is looking for you! If you enjoy working on a dynamic team that strives to demonstrate honesty and integrity to clients and co-workers, TAB is looking for you! If you are knowledgeable and enthusiastic in your approach to your work, TAB is looking for you!