Director of Brokerage Operations

Company Description

At TA Services, we don’t just move freight – we move business forward. Since 1986, we’ve been delivering peak performance for our customers through our Freight Brokerages, Managed Transportation, Warehousing & Fulfillment, Mills Services, and Cross-Border Logistics.

What sets us apart? Our people! At TA, culture isn’t an afterthought – it’s a competitive advantage. We’re intentional about building a workplace where you’re supported, challenged, and equipped to grow. From day one, you’ll get the tools, training, and trust to unlock your full potential.

We believe when the right people live the right values, there’s no limit to what we can achieve. If you’re driven, collaborative, and ready to win, you’ll fit right in.

Here’s What Drives Us

• People First – We lead with care, connection, and respect.
• Service – Our customers, carrier partners, and team members deserve nothing less than excellence.
• Safety – Built into every move we make.
• Results – High standards. Real outcomes.
• Innovation – We push boundaries and never settle.
  
  

Sound like the kind of team you want to be part of? Let’s take a closer look at the role.

Job Description

Schedule: Full-time | Standard business hours (Mon–Fri, 8am–5pm) with flexibility during peak times.

Key Responsibilities

• Oversee daily brokerage operations to ensure efficient, safe, and accurate freight movement.
• Develop and implement strategic plans for growth, enhancing operational profitability, and scaling the brokerage division.
• Drive margin optimization and profitability through spot market, RFQ oversight, and cost control initiatives.
• Lead, mentor, and build high-performance operational teams, fostering a culture of excellence and accountability.
• Build and maintain strong relationships with carriers, focusing on capacity management and reliability.
• Monitor key performance indicators such as on-time delivery, margin percentages, and staff productivity, implementing process improvements where necessary.
• Utilize Transportation Management Systems (TMS) and other technology to automate processes and increase operational speed.
• Ensure compliance with all Department of Transportation (DOT) and safety regulations
  
  

Work Environment: Office setting; may involve standing, walking, climbing stairs, and occasionally lifting up to 25 lbs. Vision requirements include close, distance, color, peripheral, and depth perception.

Qualifications

Qualifications/Competencies

• Bachelor's degree in Business, Supply Chain Management, or a related field
• 5-10 years in direct freight brokerage operations, with substantial experience in a senior leadership role within a 3PL.
• Demonstrated ability to lead multi-team, fast-paced brokerage environments.
• Deep understanding of brokerage financials, including GP (gross profit) and margin management.
• Proficiency in Transportation Management Systems (TMS), such as McLeod, and advanced Microsoft Excel skills.
• Excellent negotiation and relationship-building skills with shippers and carriers.
  
  

Personality Traits

• Excellent interpersonal and communication skills.
• Ability to work effectively with all levels of management and individual contributors.
• Strong problem-solving ability, adaptability, and resilience under tight deadlines.
• Willingness to work cross-functionally in a team-oriented environment.
  
  

Additional Information

Pay/Benefits/Perks

• Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
• Medical, Dental, Vision, Life Insurance, Disability
• Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program
  
  

All your information will be kept confidential according to EEO guidelines.