Gaming Maintenance Technician

Job description

We are in search of a hardworking, customer-focused Gaming Maintenance Technician to join our upbeat team. Our Gaming Maintenance Technician is responsible for providing technical support to drive the success of our customers. Whether it's driving to a casino, troubleshooting a problem, or installing a new cabinet, we always bring the power of play to life. If you enjoy solving problems, working with a team, and engaging with customers, this is the role for you! You will bring immediate value to the organization by ensuring the flawless operation of our customers' gaming facilities through timely and efficient technical support. As a Gaming Maintenance Technician for T-Technology, you will be responsible for troubleshooting, converting, installing, maintaining, repairing, and removing gaming machines, signs, and gaming controllers with little assistance. You will bring immediate value to the organization by ensuring the flawless operation of our customers' gaming facilities through timely and efficient technical support.

Qualifications

· Self-starter, flexible, adaptable, highly organized, and proactive

· Have a clean and valid driver's license and maintain an insurable driving record

· Passion for technology and solving problems

· Able to remain calm in a fast-paced work environment, prioritize multiple tasks, and accomplish goals

· Able to communicate effectively and constructively with customers and coworkers

· Can lift and move a minimum of 50 pounds

· Able to climb and balance on ladders

· Have good manual dexterity, hand/eye coordination, and good eyesight

· Able to drive and operate a vehicle for extended periods

· Experience as a slot technician, field service of technical products, or other diagnostic work.

· Experience working in the field, being on call, and traveling for work.

· Experience with electronics, mechanics, and troubleshooting

· Ideal candidates will possess extensive experience in slot machine maintenance, excellent communication abilities, and a deep understanding of gaming industry standards

· Must be able to work with various hand tools and power tools

· Able to Properly and Safely operate a forklift

Responsibilities

· Perform routine maintenance on gaming machines

· Respond promptly to customer calls and emergency requests, prioritizing critical issues

· Complete Pre-Site Surveys, follow the schedule, and perform service activities assigned

· Maintain inventory accuracy and follow the parts inventory process

· Support customers with technical inquiries and documentation

· Report on trends, needs, and service challenges

· Review pre-install documents to determine if parts will be needed to complete the installation

· Gather and report accurately on service activities by using field service management reporting tools

· Uphold high standards of professionalism, integrity, and customer service daily

· Self-direct and carry out day-to-day tasks with little direction

· Operate designated service vehicles equipped with GPS and real-time camera monitoring systems

· Operate a box truck safely and efficiently

· Travel with little or no notice and for a possible extended period

· Repairs and modifies components, electric systems and peripherals of the gaming machines and kiosks

· Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations

· Performs other related duties as assigned

· The Team Member may be required to work long hours, including nights, weekends, and holidays

· The work environment may vary in levels of crowds, noise, flashing lights, and secondhand smoke, depending on the assigned station and guest volume

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $15 - $20