What are the responsibilities and job description for the Personal Lines Customer Service Agent position at T.S. Peck Insurance?
Company Description
T.S. Peck Insurance, established in 1869 in Burlington, VT, is one of the largest independent insurance agencies in Northern Vermont. We specialize in providing personal and commercial insurance tailored to meet the unique needs of our clients. As an independent locally owned agency, we work with multiple carriers to offer the right coverage at competitive rates. Our experienced team delivers expert insurance advice with a client-first approach. T.S. Peck Insurance is proud to serve the Vermont community with integrity and expertise.
Role Description
This is a full-time on-site role for a Personal Lines Customer Service Agent located in South Burlington, VT. The Personal Lines Customer Service Agent will assist clients with their personal insurance needs, provide excellent customer service, and address inquiries regarding policies, coverage options, and claims. Other daily responsibilities include processing renewals, modifications, and endorsements, and ensuring client satisfaction by proactively managing accounts and resolving concerns in a timely manner.
Qualifications
- Customer service skills, including strong communication, responsiveness, and client-focused problem-solving abilities
- Knowledge of personal insurance lines and policy interpretation
- Attention to detail and proficiency in processing endorsements, renewals, and related administrative tasks
- Experience with insurance software systems and general computer literacy
- Ability to collaborate with the team while also working independently
- Active Property and Casualty Insurance License preferred but not required
- Organizational skills to manage multiple accounts and meet deadlines
- Currently licensed in Vermont
- At least one year of experience
Salary/Benefits
- Competitive salary contingent on experience level
- 100% paid health insurance
- Generous 401K retirement plan
- Vision, disability, long and short term disability insurance
- Competitive PTO
- Open to hybrid office/home work