What are the responsibilities and job description for the Mobile Associate position at T-Mobile?
Company Description T-Mobile is a leading wireless provider that uses its award-winning 5G Advanced network to deliver strong value, reliable coverage, and standout customer experiences. The company operates as the “Un-carrier,” focused on reimagining what wireless can do and making connections simpler and more meaningful. T-Mobile’s culture centers on innovation, challenging the status quo, and supporting customers, communities, and team members. Its people drive the brand’s success by moving fast, thinking big, and shaping the future of wireless. T-Mobile US provides services through its subsidiaries and flagship brands, including T-Mobile, Metro by T-Mobile, and Mint Mobile.
Role Description The Mobile Associate is a full-time, on-site role based in Greeley, CO, focused on delivering exceptional customer experiences in a retail environment. Day-to-day responsibilities include greeting customers, identifying their needs, and recommending appropriate wireless plans, devices, and accessories. The role involves handling sales transactions, processing activations and upgrades, and supporting customers with troubleshooting and basic technical assistance. Mobile Associates maintain store appearance, ensure merchandising and promotional materials are up to date, and help meet individual and store sales goals. This role also includes learning new products and services, following company policies, and collaborating with team members to create an inclusive, customer-focused environment.
Qualifications
- Customer service and sales skills, including the ability to engage customers, build rapport, and close sales in a retail environment.
- Basic technical aptitude for mobile devices and wireless services, with the ability to learn new products, features, and systems quickly.
- Strong communication and interpersonal skills to explain plans clearly, handle inquiries, and work effectively with diverse customers and teammates.
- Problem-solving and organizational skills to manage multiple customer needs, handle transactions accurately, and maintain store standards.
- High school diploma or equivalent; prior experience in retail, customer service, or wireless sales is preferred but not required.
- Ability to work on-site in Greeley, CO, with a flexible schedule that may include evenings, weekends, and holidays.
- Comfort working with point-of-sale systems and basic computer applications.
- Commitment to a respectful, inclusive workplace and adherence to T-Mobile’s ethical and performance standards.