What are the responsibilities and job description for the Dedicated Expert, Care Team SMB position at T-Mobile?
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Job Overview
Team SMB Dedicated Experts work as a part of Team of Experts to astound business customers with effective resolution, account management, customer education and relationship led sales. Working alongside SMB Dedicated Experts they assist with supporting the authorized users within their team's base to foster strong customer relationships built on trust, growing the business base and revenue, and reducing churn. Dedicated Experts demonstrate a level of skill and competency that allows them to achieve the goals of their position through the approach of Customer forward –build customer relationships, foster loyalty, and growth focused. They are ambitious, energetic professionals that use their passion for wireless and technology to serve, retain, and grow the business both proactively and reactively.
Job Responsibilities:
Travel Required (Yes/No): No
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Base Pay Range: $20.00 - $33.14
Annualized Incentive Target: $12,000
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, copy and paste this link into your browser: https://paylookup.t-mobile.com/paylookup?reqID=REQ353202
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Job Overview
Team SMB Dedicated Experts work as a part of Team of Experts to astound business customers with effective resolution, account management, customer education and relationship led sales. Working alongside SMB Dedicated Experts they assist with supporting the authorized users within their team's base to foster strong customer relationships built on trust, growing the business base and revenue, and reducing churn. Dedicated Experts demonstrate a level of skill and competency that allows them to achieve the goals of their position through the approach of Customer forward –build customer relationships, foster loyalty, and growth focused. They are ambitious, energetic professionals that use their passion for wireless and technology to serve, retain, and grow the business both proactively and reactively.
Job Responsibilities:
- Resolves customer concerns by partnering across teams to identify solutions needed. Provides astounding business customer service through effective and timely resolution of various customer inquiries and concerns.
- Drives customer lifetime value through relationship-based identification of opportunities to reduce churn and foster account growth in response to customer needs and solutions.
- Provides proactive and reactive support through inbound and outbound contact with a “Know Me, Know My Business” customer-focused mentality. Identifies appropriate solutions so that business customers deepen their relationship with T-Mobile.
- Provides customer facing reporting using Excel, PowerPoint, Samson, I-Billing, and other systems as needed.
- Completes training requirements to stay current on existing and new systems, products, promotions, sales approaches, and to maintain proficiency on company values and organizational requirements.
- High School Diploma/GED (Required)
- Less than 2 years 1 years' experience in sales, in a commissioned or quota driven environment - business sales and inside sales experience is a plus. (Preferred)
- Less than 2 years Wireless/Telecommunications industry experience is a plus. (Preferred)
- Windows Proficient using a computer, Windows, Outlook (Required)
- Sales Effectiveness Ability to thrive in a fast-paced sales environment, independently balancing service and sales needs, and managing multiple priorities and deadlines. (Required)
- Client Relationship Management Relationship driven communication including solid business writing skills that demonstrate interpersonal building skills. (Required)
- Product Knowledge TFB product portfolio knowledge (Required)
- Cold Calling Skilled in outbound calling (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Travel Required (Yes/No): No
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Base Pay Range: $20.00 - $33.14
Annualized Incentive Target: $12,000
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, copy and paste this link into your browser: https://paylookup.t-mobile.com/paylookup?reqID=REQ353202
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Salary : $20 - $33