What are the responsibilities and job description for the Account Expert, ENT & STR Virtual Business position at T-Mobile?
T-Mobile US, Inc. (NASDAQ: TMUS) is a leading telecommunications company, recognized for its award-winning 5G network that connects people across the nation. Known as the "Un-carrier," T-Mobile is redefining connectivity with an unparalleled combination of the best network, value, and user experiences. Headquartered in Bellevue, WA, T-Mobile is committed to innovation in wireless and beyond. The company operates flagship brands including T-Mobile, Metro by T-Mobile, and Mint Mobile, delivering cutting-edge services to an expanding customer base.
This is a full-time, on-site position located in Overland Park, KS, for the role of Account Expert, ENT & STR Virtual Business. In this role, you will manage and grow customer accounts by providing world-class customer service and strategic account management. You will handle inquiries, resolve issues, and analyze customer data to identify opportunities for up-sell or improved services. Additionally, you will collaborate with various internal teams to ensure a seamless customer experience and contribute to the achievement of business goals.
- Strong Analytical Skills to assess customer data and identify opportunities for account growth.
- Excellent Communication skills, both written and verbal, for interacting effectively with customers and internal teams.
- Finance acumen to understand and explain account terms, billing, and financial products as needed.
- Proven experience in Customer Service and Account Management to address inquiries, resolve issues, and build strong client relationships.
- Ability to work collaboratively in a team environment and adapt to fast-paced business needs.
- Proficiency in CRM software or similar tools is a plus.
- Bachelor’s degree in Business, Sales, Communication, or a related field is preferred.