Territory Manager

T.A. Gentry Supply has a long-standing reputation as a leading provider of wholesale plumbing supplies, underground utility products, and kitchen and bath solutions. Our mission has always been to provide exceptional service at a competitive price, a commitment that remains deeply embedded in the company’s culture today.

With two branches serving West Michigan, located in Holland and Kalamazoo, T.A. Gentry Supply supports contractors, excavators, builders, and homeowners with a comprehensive selection of plumbing, waterworks, and underground utility products. The company also extends its expertise and service into the greater Lansing market, providing customers with dependable product availability, industry knowledge, and responsive support. In addition, T.A. Gentry Supply’s Holland showroom offers personalized design assistance and product selections for kitchen and bath projects. For more information, visit gentrysupply.com.

The Territory Manager is responsible for calling on new and existing assigned customers for purposes of sales growth, promotional activities, new product introduction, problem resolution, customer training, and developing the dealers business. This role is responsible for territory saturation and sales growth through excellence in customer service and utilization of company sales tools and systems. This role calls on customers independently, with the sales manager, in person and via phone calls. Additionally, this role reports on market competition and other territory sales influences.

Job Duties & Responsibilities

• Manages sales and service operations across a broad customer base, including wholesalers, contractors, and designers.
• Implements territory-specific merchandising and marketing strategies.
• Maintains regular sales calls and delivers exceptional customer service.
• Builds strong, trust-based relationships with key stakeholders.
• Collaborates cross-functionally to support wholesale and multi-unit initiatives.
• Attends trade shows and industry events.
• Drives customer engagement through consistent follow-up and strategic communication.
• Develops and executes territory sales plans aligned with company goals.
• Safety-sensitive role requiring constant alertness and safe work practices
• Attends training and travels as needed
• Performs other duties as assigned in alignment with evolving organizational needs

Qualifications

• High School diploma or GED equivalent; some college coursework in Business or a related field.
• Minimum 3 years of plumbing experience.
• At least 3 years of sales experience.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Skilled in operating standard office technology (computers, scanners, phones, virtual meeting platforms, etc.).
• Strong aptitude for numerical analysis and mathematical operations.

Physical Demands & Work Environment

This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity, including:

• Bending, lifting, and carrying materials weighing up to 50 lbs.
• Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift
• Continuous use of fingers, hands, and arms for computer and office-related tasks
• Frequent use of office equipment such as computers, phones, and scanners (up to 8 hours daily)
• Regular verbal communication via phone and in-person interactions (up to 6 hours daily)

What We Offer

We prioritize your well-being from day one with a comprehensive benefits package that includes:

• Medical, dental, vision, and prescription coverage effective immediately
• 401(k) plan with company contributions
• Life insurance and short- and long-term disability coverage
• HSA/FSA options and an Employee Assistance Program (EAP)
• Paid time off, including vacation, holidays, and personal days
• Weekly pay, employee discounts, and more

Equal Employment Opportunity & Pre-Employment Requirements

We are an equal opportunity employer and make employment decisions without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identity, disability, or military service history. To request reasonable accommodation, contact careers@msupply.com

All candidates who receive a written offer of employment must successfully complete a background check and drug screening in accordance with our company policy. For roles involving driving a company vehicle, a Motor Vehicle Record (MVR) check will also be conducted to determine insurability. This employer participates in E-Verify and will use Form I-9 information to confirm employment authorization with the federal government.