What are the responsibilities and job description for the Supervisory Field Technician - Damage Prevention position at SYTE Corp?
Position Summary
The Supervisory Field Technician oversees daily locating operations, field quality, safety compliance, and technician development. This role serves as the operational leader for field personnel while ensuring accurate utility locating, client satisfaction, and regulatory compliance.
Key Responsibilities
Founded in 2003 and headquartered in Illinois with an office in Charlotte, North Carolina, SYTE Corp is a specialized general contractor serving both public and private sectors. We offer a range of services including general construction, project management, maintenance, and energy-efficient solutions. As a certified SBA 8(a), HUBZone, and Service-Disabled Veteran-Owned Small Business (SDVOSB), SYTE has successfully delivered some of the Midwest’s most complex and high-profile infrastructure projects.Our clients include respected agencies such as the U.S. Department of Veterans Affairs, Army Corps of Engineers, Department of Energy, and Department of Homeland Security. These partnerships reflect our reputation for excellence, innovation, and reliability.
The Supervisory Field Technician oversees daily locating operations, field quality, safety compliance, and technician development. This role serves as the operational leader for field personnel while ensuring accurate utility locating, client satisfaction, and regulatory compliance.
Key Responsibilities
- Supervise and support field locating technicians.
- Conduct ride-alongs, audits, and field quality inspections.
- Ensure compliance with 811 regulations and company procedures.
- Assist with escalated or complex utility locate situations.
- Mentor and train new locators on advanced locating techniques.
- Coordinate workload distribution and emergency response tickets.
- Monitor production metrics, ticket completion, and service quality.
- Conduct safety meetings and enforce PPE requirements.
- Investigate damages, near misses, and customer complaints.
- Communicate with utility owners, municipalities, and contractors.
- Assist management with reporting and operational planning.
- 5 years utility locating experience.
- Previous leadership or supervisory experience preferred.
- Advanced knowledge of locating methodologies and troubleshooting.
- Strong leadership and coaching abilities.
- Excellent organizational and communication skills.
- Experience using ticket management software and GIS systems.
- Advanced power locating experience.
- High-profile infrastructure locating.
- Fiber and directional drilling support.
- Conflict resolution and contractor coordination.
- OSHA 30
- Defensive driving certification
- NULCA certification
- Utility damage investigation experience
- Combination of field and office responsibilities.
- On-call availability for emergency utility response may be required.
Founded in 2003 and headquartered in Illinois with an office in Charlotte, North Carolina, SYTE Corp is a specialized general contractor serving both public and private sectors. We offer a range of services including general construction, project management, maintenance, and energy-efficient solutions. As a certified SBA 8(a), HUBZone, and Service-Disabled Veteran-Owned Small Business (SDVOSB), SYTE has successfully delivered some of the Midwest’s most complex and high-profile infrastructure projects.Our clients include respected agencies such as the U.S. Department of Veterans Affairs, Army Corps of Engineers, Department of Energy, and Department of Homeland Security. These partnerships reflect our reputation for excellence, innovation, and reliability.