Customer Service Representative II (AUX) - Remote - Must Live in San Antonio, TX

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

CUSTOMER SERVICE REPRESENTATIVE

Systems & Methods, Inc. (SMI)

SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile . With over 50 years as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are a multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.

Overview:

Responsible for responding and processing different types of correspondence according to Standard Operating Procedures and contract requirements.

Key Functions/ Basic Duties:

• Research and process returned warrants (i.e. payments)
• Process and document new court orders and forms
• Create new and maintain existing child support cases.
• Review and process applications for Direct Deposit and the Texas Payment Card program.
• Contact and assist custodial parents, non-custodial parents, employers, counties, and attorneys to obtain information as needed.
• Assist employers with electronic payment options.
• Conduct outreach to employer and other states to convert them to an electronic payment method.

Desired Knowledge and Abilities:

Knowledge of:

• Customer service techniques
• Modern office practices, procedures, and equipment
• Record-keeping techniques

Ability to:

• Pay attention to detail
• Accurately key data
• Work independently with little direction and as a team member in a fast-paced environment
• Communicate effectively, both orally and in writing
• Establish and maintain effective working relationships
• Meet stringent schedules and timelines
• Work confidentially with discretion
• To apply interpersonal skills using tact, patience, and courtesy
• Work varied schedules and overtime hours, as necessary
• Have a designated quiet workspace, free of any distractions

Education and/ or Experience:

High school diploma or equivalent and at least two years prior experience working in an area of service delivery, customer service, call center technology, or another related field

OR

An equivalent combination of education and experience that provides the knowledge, skills, and abilities needed to perform the work

Language Skills:

Must be fluent in English

Computer Skills:

Must be proficient in data entry skills including keyboard, mouse, and 10-key pad and have experience and knowledge of software such as Microsoft Word, Excel, and other Windows products

In order to qualify for this Virtual / Remote Work from Home position, you will need to have the following:

• Quiet and distraction-free place in your home to work at a desk/table.

• Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, prepaid internet, or cellular hotspots)

• Smartphone with Android OS or iPhone for user authentication

Pay rate is $15.50/hour.

Must reside in San Antonio, TX to be considered for this role.

Perks:

• Equipment provided.

• Work From Home!!!

• 3 week Virtual Paid Training.

• Set Full-Time schedule: Monday - Friday: Must be available between 8:00am and 6:00pm CT

• Medical, Dental, Vision after 30 days of enrollment for all Full Time employees

• 401 (k)

• Paid Time Off (PTO) accrual on your first day!

• Health Club Reimbursements

• Career Growth Opportunities

We are an Equal Opportunity Employer. We are a Drug-Free Workplace.