What are the responsibilities and job description for the Senior IT Technology Architect, Al Program Focus-W2 position at System Soft Technologies?
Job Summary
Client is looking for Senior IT Technology Architect, Al Program Focus
Responsibilities
- Lead the development, design, and implementation of a Citywide artificial intelligence program that supports municipal operations, public service delivery, employee productivity, and responsible technology innovation.
- Al Implementation Specialist responsible for configuring and deploying Al agents to automate customer workflows and repetitive business processes.
- Develop and maintain an Al technology roadmap for the City, including current use of Microsoft Copilot and ChatGPT, and future evaluation or expansion into additional Al platforms such as Claude Al or other approved enterprise Al tools
- Collaborate with City leadership, departments, legal, cybersecurity, procurement, and IT teams to establish Al strategy, governance, standards, and operating procedures
- Identify, evaluate, and prioritize Al use cases across City departments, including opportunities to improve internal workflows, document drafting, knowledge management, customer service, data analysis, reporting, and employee efficiency
- Design secure, scalable, and supportable Al service architectures that align with City technology standards, data governance requirements, cybersecurity controls, public-sector compliance needs, and existing enterprise systems
- Lead Al pilot programs, proofs of concept, and phased implementations, ensuring solutions are properly evaluated for business value, technical feasibility, risk, cost, security, usability, and long-term support.
- Establish standards for responsible Al use, including acceptable-use guidelines, data protection requirements, human review expectations, prompt management practices, transparency, and appropriate handling of sensitive or restricted information.
- Partner with cybersecurity and data governance teams to assess Al-related risks, including data exposure, access control, records retention, third-party platform risks, model output reliability, and compliance with City policies.