Product Manager

Are you energized by guiding products through transformation and turning user feedback into real, measurable impact? This role offers the opportunity to own and evolve a critical ServiceNow platform, shaping how IT services are delivered, adopted, and continuously improved across a large, multi stakeholder environment.

You'll sit at the intersection of people, process, and technology-driving adoption, improving workflows, and maximizing the value of a highly visible enterprise platform.

• Act as the primary product owner and liaison between users and technology teams
• Define product vision and maintain a clear, value driven product roadmap
• Own the product lifecycle, including enhancements, upgrades, releases, and backlog prioritization
• Lead change management efforts, including communication, training, and adoption planning
• Develop training materials, job aids, and in person learning sessions
• Create and track product adoption and performance metrics, reporting results to stakeholders
• Manage vendor relationships, contracts, licensing, and feature roadmaps
• Lead and continuously improve ITIL service processes (incident, change, request, and problem management)

• Bachelor's degree in IT, business, project management, or a related field (or equivalent experience)
• 3 years of experience in product management, product ownership, agile delivery, or related roles
• Strong communication skills across technical and non technical audiences
• Proven ability to influence stakeholders, manage competing priorities, and drive adoption
• Experience with ServiceNow, Microsoft 365 platforms, or other SaaS solutions strongly preferred
• Agile or Scrum certification (CSM, PSM, CSPO, PSPO) preferred