What are the responsibilities and job description for the Service Coordinator position at System Service & Engineering?
Join System Service & Engineering, a Fidelity Company, and take your sales career to the next level!
As a Service Coordinator you’ll be the go-to expert preparing estimates, building relationships, and helping customers find the best HVAC, electrical, and plumbing solutions. You’ll work with a collaborative team, support our trusted technicians, and play a key role in driving growth.
Responsibilities
System Service & Engineering, A Fidelity Company, specializes in Full-Service Mechanical, Electrical, and Plumbing services for commercial facilities throughout Northwest Florida and the Gulf Coast. Staffed with the region’s most dedicated technicians, System Service & Engineering delivers reliable and high-performing technical building solutions, including maintenance, emergency service, and end-to-end solutions, to help customers achieve energy-efficiency goals and long-term peace of mind.
As a Service Coordinator you’ll be the go-to expert preparing estimates, building relationships, and helping customers find the best HVAC, electrical, and plumbing solutions. You’ll work with a collaborative team, support our trusted technicians, and play a key role in driving growth.
Responsibilities
- Estimate and prepare proposals for minor repairs and replacements across HVAC, electrical, and plumbing trades.
- Partner with vendors to secure competitive pricing and order and track required parts and materials.
- Identify customer needs, recommend appropriate solutions, and prepare detailed, accurate proposals.
- Close sales while developing and maintaining strong, trust-based customer relationships.
- Stay current on industry trends, products, equipment, and technologies.
- Consistently meet or exceed established sales goals and performance expectations.
- Collaborate with office staff, technicians, and management to ensure accuracy and efficiency in estimates and proposals.
- Provide customers with timely updates regarding proposals, parts, scheduling, and the status of their service or repair needs.
- Support the Customer Service team by assisting with incoming phone calls as needed and ensuring customer inquiries are handled promptly and professionally.
- Demonstrate strong organizational, leadership, and time-management skills while effectively managing multiple priorities.
- 5 years of related experience preferred.
- Strong knowledge of the HVAC, electrical, and plumbing industries.
- Strong sales and customer service skills.
- Excellent verbal and written communication skills.
- Strong computer skills, including proficiency with Microsoft Excel, Outlook, email correspondence, data entry, and typing.
- Ability to learn and efficiently navigate company software and technology.
- Strong attention to detail and accuracy.
- Dependable, trustworthy, and professional in appearance and manner.
- Full-time, Monday–Friday.
- Weekend work as needed.
- Competitive Pay & Benefits: Comprehensive medical, dental, and vision coverage, including free preventive care and affordable prescriptions.
- Life & Disability Insurance: Company-paid coverage with options to enhance your benefits.
- Retirement Savings: 401(k) with a generous company match and immediate vesting.
- Paid Time Off: Holidays and a PTO plan that grows with years of service.
- Career Growth: Education assistance and professional development opportunities.
- Extra Perks: Flexible spending accounts, employee discounts, and 24/7 confidential support through our Employee Assistance Program.
System Service & Engineering, A Fidelity Company, specializes in Full-Service Mechanical, Electrical, and Plumbing services for commercial facilities throughout Northwest Florida and the Gulf Coast. Staffed with the region’s most dedicated technicians, System Service & Engineering delivers reliable and high-performing technical building solutions, including maintenance, emergency service, and end-to-end solutions, to help customers achieve energy-efficiency goals and long-term peace of mind.
Salary : $40,313 - $56,835