Inside Sales/ Customer Service

Job Title: Sales Support/ Customer Service
Location: Carson, California

Type: Direct Hire
Compensation: $55,000 annually
Contractor Work Model: Hybrid
Hours: 1st Shift

Summary
Seeking an Inside Sales / Customer Service Representative to support sales operations and provide excellent customer service. This role is responsible for order entry, order management, and supporting customers within an assigned territory to ensure timely processing and high customer satisfaction.

Responsibilities

• Support Sales Managers with pre-sales activities, including maintaining contact databases and managing sample requests.

• Manage order entry, processing, and follow-up to ensure accuracy and timely delivery.

• Monitor orders, shipment dates, and due orders to prevent delays.

• Track and follow up on orders pending internal approvals.

• Assist customers and potential agents while coordinating with internal departments to resolve issues.

• Coordinate artwork requests for customized orders.

• Process returns and maintain accurate system records.

• Support Sales Managers and new business development initiatives.

• Maintain organized electronic files and documentation.

Qualifications

• 3 years of customer service experience

• Inside sales or upselling experience preferred

• Some college preferred

• Manufacturing or distribution experience a plus

• Proficiency in Microsoft Word, Excel, and Outlook

• Experience with ERP or database systems

Additional Information

• Hybrid schedule available after training

• Stable company with full benefits and a collaborative team environment

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.



Ref: #562-Joule Staffing - Edison

Salary : $55,000