HR Analyst

HR Analyst
Remote

Pay Rate Range: $24-26/hr
Start Date: ASAP
Worksite Location: Remote anywhere in the US
Temp-to-Hire (after 520 hours worked min)
Work Schedule: Mon-Fri. 8a-5p (or) 7a-4p -- Approximately

Summary

The HR Analyst supports the Human Resources (HR) Central Team in a variety of areas (e.g., HR general inquiries, talent management, payroll support, international transfers, timekeeping support, onboarding, offboarding, background checks, policy interpretation, etc.). With professional demeanor, provides first-level HR support. Educates employees (customers) on Center of Excellence (COE) programs, HR technologies, and self-service tools. Determines appropriate course of action or escalation for emerging issues and utilizes knowledge management.

Responsibilities:

- Provides support to the HR shared services team by answering general inquiries about HR, payroll, policies, and procedures.

- Handles one to three HR programs, such as offboarding, onboarding, unemployment claims, and/or other programs or platforms of support.

- Creates high-quality employee experiences through customer support.

- Provides accurate and efficient resolutions of issues through multiple channels (e.g., Salesforce Case Management System, phone, email, and chat) by following appropriate resolution/assessment methodologies (e.g., investigating and research).

- Conducts New Hire Orientation virtually.

- Produces ad hoc HR statistics and reporting.

- Answers and explains HR related content to employees in North America in a clear, accurate, and timely manner.

- Documents all customer interactions via Salesforce case management system.

- Ensures proper triage, escalation, and effective resolution of more complex inquiries by engaging HR Shared Services lead and/or Manager.

- Understands and meets the HR shared services team established Service Level Objectives (SLOs).

- Provides back up support to other HR Central team members, as needed.

- Utilizes knowledge management tools and contributes new/updated information to maintain an accurate and consistent knowledge base in support of customers, peers, and the HR Team.

Skills:

- Ability to apply fundamental HR principles, company policies, and practices to assigned tasks

- Working knowledge of fundamental HR principles, practices, and procedures in the State of California (preferred but not mandatory)

- Effective general interpersonal and communication skills

- Ability to communicate (both verbally and in writing) sensitive/confidential HR information

- Effective skill and ability to handle confidential assignments and work in a fast-paced, highly visible environment

- Experience improving HR processes and workflows

-Ability to manage multiple projects and deadlines simultaneously

-Familiarity with process optimization methodologies

- Ability to build effective working relationships

- Effective detail oriented related skills (accuracy, consistency, attention to detail, etc.)

- Familiarity with utilizing technology and software (standard and specific to HR programs) for work assignments

Education:
- Bachelor's Degree in Business Administration, Psychology, or Human Resources (or equivalent) is preferred

- 2 years of related work experience (if have a Bachelor's degree)

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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Ref: #236-Eng Pasadena