What are the responsibilities and job description for the Health Insurance Broker Coordinator position at System One?
Location: Baltimore or Columbia, MD - Hybrid, mostly remote
Type: Contract
Contractor Work Model: Mostly remote. Report once a month for team meeting, plus as needed to: Baltimore, MD or Columbia, MD
Compensation: $33/HR
Position Summary
The Health Insurance Broker Coordinator provides operational and sales support to internal and external brokers. This is a non-selling role focused on resolving issues, streamlining escalations, and supporting brokers during high-volume enrollment seasons.
Key Responsibilities
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Respond to broker inquiries via shared mailboxes and CRM systems
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Research and resolve application status issues, missing information, and enrollment discrepancies
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Track and manage escalations to ensure timely resolution
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Assist with commission-related questions and enrollment validations
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Support ID card and reporting issues
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Collaborate with internal teams to resolve broker concerns
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Maintain accurate documentation in CRM systems
Qualifications
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2 years of experience in insurance operations, broker support, or sales support preferred
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Medicare or ACA marketplace experience strongly preferred
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Strong problem-solving and organizational skills
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Ability to manage high volume during peak enrollment seasons
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CRM or Salesforce experience preferred
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Excellent written and verbal communication skills
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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Ref: #851-Rockville-S1
Salary : $33