Health Insurance Broker Coordinator

Job Title: Health Insurance Broker Coordinator
Location: Baltimore, MD / Columbia, MD
Contractor Work Model: Remote (1 day a month on-site)

PURPOSE:

We’re supporting a health insurance broker management team during a high-volume busy season and are looking for a hands-on Broker Support / Sales Operations professional to help keep things moving smoothly.

This is not a sales role. You will not be selling insurance. Instead, you’ll support brokers and internal sales teams by handling inquiries, resolving issues, and keeping enrollment processes on track during ACA and Medicare peak periods.

What you’ll be doing:

• Supporting insurance brokers with day-to-day questions and escalations

• Managing a shared inbox and responding to high volumes of inquiries

• Checking application status, resolving missing information, and troubleshooting enrollment issues

• Assisting with commission-related questions and payment discrepancies

• Helping with required monthly government reporting related to enrollments (training provided)

• Coordinating with internal teams to resolve issues quickly and accurately

• Adapting to frequent changes in regulations, systems, and processes

Tools you’ll use:

• CRM platforms (Salesforce for ACA-related work, Nations Medicare for Medicare-related work)

• Microsoft Outlook, Excel, and Word

What we’re looking for:

• Experience supporting brokers, agents, or sales teams in a health insurance environment

• Background on the payer side of health insurance

• Comfort working in fast-paced, high-volume environments

• Strong communication skills (written and verbal)

• Highly organized, adaptable, and detail-oriented

Nice to have (not required):

• Medicare or ACA enrollment experience

• Exposure to broker support, enrollment operations, or sales service roles

• Familiarity with government-regulated insurance environments

Work setup:

• Mostly remote

• Occasional onsite meetings or training in the Baltimore area (typically once per month)

Compensation:

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #850-Rockville (ALTA IT)