What are the responsibilities and job description for the Generator Technical Support Manager position at System One?
Generator Technical Support Manager
Orlando, FL
Summary
Join our team as a Generator Technical Support Manager/ Program Service Manager, overseeing critical generator services operations in Orlando. This role offers the opportunity to lead technical support initiatives, coordinate with external partners, and drive business excellence in a dynamic environment. Be part of a company committed to innovation, quality, and professional growth.
Responsibilities
#M-1
`
Ref: #223-Eng Orlando
Orlando, FL
Summary
Join our team as a Generator Technical Support Manager/ Program Service Manager, overseeing critical generator services operations in Orlando. This role offers the opportunity to lead technical support initiatives, coordinate with external partners, and drive business excellence in a dynamic environment. Be part of a company committed to innovation, quality, and professional growth.
Responsibilities
- Demonstrate core competencies including action orientation, customer focus, ownership, and developing self & others.
- Develop and coordinate technical cooperation agreements and partnerships with Generator Service providers.
- Provide oversight and direction for the implementation of Field Service outage projects for Long-Term Services Agreements and non-LTSA contracts
- Develop and maintain standard procedures for Generator Services contracts.
- Support resource development, tooling forecast needs, vendor qualification, and organizational requirements to support the business.
- Provide technical response for Field NCRs for Generator Services business.
- Work with internal stakeholders and external customers to identify future support needs and load into CRM for organizational support forecasting.
- Support User group meetings and present Generator Service Technical updates.
- Review and approve Generator scope of work cost estimates.
- Overnight travel (at least 50%) by land and/or air as per business needs.
- Bachelor’s degree in Engineering (Mechanical or Electrical preferred) or equivalent combination of education and relevant experience.
- 7 years of experience in generator design, operation, testing, diagnostics, or service.
- Strong knowledge of both mechanical and electrical design principles.
- Proficiency with project management tools, databases, and MS Office applications.
- Strong analytical, communication, and problem-solving skills.
- Valid driver’s license and passport.
#M-1
`
Ref: #223-Eng Orlando