Eligibility Specialist

The Eligibility Specialist supports low-income families and individuals— including elderly, disabled, or homeless participants— in obtaining and maintaining affordable housing through the Housing Choice Voucher (HCV) Program. This role ensures compliance with HUD and agency regulations while providing excellent customer service to participants and property owners.

Key Responsibilities

• Assist with conducting annual and interim eligibility reviews, rent calculations, and recertifications for HCV participants.

• Explain program requirements and assist clients through intake, eligibility, and move processes.

• Maintain accurate client records and ensure timely updates in agency databases.

• Communicate effectively with landlords, tenants, and community partners regarding housing policies and program guidelines.

• Review documentation to verify income, household composition, and continued program eligibility.

• Ensure adherence to HUD regulations, Fair Housing laws, and agency policies.

• Support achievement of performance goals (SEMAP and contractual standards).
  

• Associate degree preferred (Business, Social Work, or Public Administration ideal).

• 3–5 years of experience in housing programs, social services, or related fields.

• Strong customer service and communication skills; ability to handle a high-volume workload.

• Proficient with Microsoft Office and housing program software systems.

• Knowledge of HUD regulations and HCV program requirements strongly preferred.

• Bilingual skills a plus.

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.


System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M1


Ref: #562-Joule Staffing - Edison