What are the responsibilities and job description for the Desktop Support position at System One?
Job Title: Desktop Support
Location: 100% On Site - Pensacola, FL
Type: Contract
Contractor Work Model: Onsite – onsite
Responsibilities
- Provide technical support for desktop hardware and software issues in a fast-paced environment
- Utilize troubleshooting and ticketing systems such as ServiceNow to track and resolve issues
- Support Windows 10 operating systems and Microsoft Office/365 applications including Outlook
- Manage Active Directory accounts and permissions
- Perform desktop imaging using MDT, LTI, ZTI procedures
- Assist with printer support for HP, Canon, Toshiba models
- Deliver excellent interpersonal and customer service to end-users
- Maintain patience and a strong team-first mindset in a dynamic environment
- Excellent interpersonal and customer service skills
- Patience and a strong team-first attitude
- Ability to work effectively in a fast-paced environment
- Experience troubleshooting with ServiceNow or similar ticketing systems
- Windows 10 experience
- Knowledge of Microsoft Active Directory
- Experience with desktop imaging tools (MDT, LTI, ZTI)
- Proficiency in Microsoft Office/365 and Outlook
- Experience supporting IBM Lotus Notes and printer support (HP, Canon, Toshiba)
- Must be eligible to work in the US without sponsorship
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Ref: #851-Rockville-S1