What are the responsibilities and job description for the Case Manager position at System One?
LA’s leading non-profit agency serving the homeless population is looking for a Case Manager
Summary
The Case Manager, under the direction of the Family Interim Housing Program Manager, is responsible for delivering comprehensive case management and program services for an assigned caseload of homeless families enrolled in the Family Crisis Housing Program. The goal of case management is to offer an array of services and support that will enable each participant to become self-sufficient and capable of achieving permanent housing. This multifaceted role encompasses engagement, enrollments, assessments, and service planning, assisting with mainstream entitlement applications, submitting referrals/linkages, locating suitable housing options, addressing stabilization needs.
Duties and Responsibilities:
• Primary point of contact for families in crisis housing (subcontracted crisis provider sites and motels)
• Complete intakes/enrollments for new participants including introductions & the review of program guidelines and consequences for non-compliance.
• Liaison between Crisis Housing Time Limited Subsidy, Problem Solving, CES Matching, Housing Navigation & Family Advocate components of the Family Solution Center (FSC) to ensure that families receive appropriate services.
• Maintain confidentiality in all matters pertaining to the participants and their families.
• Develop effective and trusting professional relationships with participants to facilitate provision of services.
• Maintain a comprehensive caseload of participants. Effective and timely follow ups with head of household on a weekly basis to develop housing plans based upon the housing & service plan that identified barriers.
• Assist in making referrals on behalf of the families in crisis housing.
• Assist with prioritizing the needs of families in crisis housing.
• Respond to participants’ concerns, complaints, and inquiries in a timely manner.
• Assist families with obtaining necessary program documents becoming “Document Ready.”
• Aid assistance such as, document access and preparation, connection to mainstream benefits and employment/training opportunities, access to necessities (diapers, feminine products, family prevention, etc.) and childcare.
• Assist participants to build upon their strengths and recognize their needs in a respectful manner.
• Refer participants to appropriate services (e.g., health, mental health, benefits, etc.).
• Facilitate connection to FSC co-located staff (referrals and linkages)
• Transport participants to various appointments, unit viewings, events, as needed.
•Work with employment services and provide community resources to assure that participants are linked with services such as employment, education, benefits, health, tutoring and/or mentoring as appropriate.
•Assist in developing successful program exit with producing an exit plan and identifying an exit destination.
Program Functions
•Update information, track services (i.e., Housing Stability Plan creation/updates), and submit referrals.
•Coordinate with Placement Coordinators and Housing Navigation team to help families understand crisis housing length of stay and associated services. Inform and update families on their length of stay.
•Provide ongoing services status updates for families in crisis housing.
•Complete facility inspections for each assigned crisis housing site on a quarterly basis.
•Communicate crisis housing location barriers to FCHN Placement Coordinator(s).
•Crisis intervention, mediation, and management of families in crisis housing.
•Be knowledgeable and obtain community resources and refer participants as needed.
•Responsible for day-to-day contact with families.
•Connect families to Problem Solving case management as needed.
•Participation in Case Conference call; Family services stakeholder meetings; and FSC Operation Meetings.
•Maintain appropriate boundaries; and adhere to the agency’s code of Ethics and Core Values.
•Represent the Agency in a professional manner at meetings and community events.
•Maintain files/records on client services in compliance with HIPAA & CRF42 and other funding requirements for auditing purposes.
•Utilize computers and appropriate software (e.g., Microsoft: Word, Outlook, Excel, PowerPoint)
and/ or specific systems applicable to position.
•Respond to calls and emails in a timely manner.
•Engage and educate landlords/property owners about Agency programs to foster housing opportunities for participants.
•Adhere to documentation standards set by the program and agency policies, ensuring compliance with HIPAA policies and practices.
•Track families’ length of stay in crisis housing and submit extension requests on behalf of families in crisis housing.
•Maintain accurate client data in the agency database, Homeless Management Information System (HMIS). Updating Case Manager Master Workbook daily.
•Ongoing HMIS & Case Manager Portal entries entering case notes into HMIS within 24-hours using the DAP (Data, Assessment and Plan) format to document services provided, and to upload client documents.
•Enrolling clients into HMIS as they move into crisis housing in a timely manner.
•Exiting clients from HMIS as they move out crisis housing in a timely manner.
Skills, Experience, Education and Abilities:
Ref: #231-Eng Tampa
#LI-JZ1
Summary
The Case Manager, under the direction of the Family Interim Housing Program Manager, is responsible for delivering comprehensive case management and program services for an assigned caseload of homeless families enrolled in the Family Crisis Housing Program. The goal of case management is to offer an array of services and support that will enable each participant to become self-sufficient and capable of achieving permanent housing. This multifaceted role encompasses engagement, enrollments, assessments, and service planning, assisting with mainstream entitlement applications, submitting referrals/linkages, locating suitable housing options, addressing stabilization needs.
Duties and Responsibilities:
• Primary point of contact for families in crisis housing (subcontracted crisis provider sites and motels)
• Complete intakes/enrollments for new participants including introductions & the review of program guidelines and consequences for non-compliance.
• Liaison between Crisis Housing Time Limited Subsidy, Problem Solving, CES Matching, Housing Navigation & Family Advocate components of the Family Solution Center (FSC) to ensure that families receive appropriate services.
• Maintain confidentiality in all matters pertaining to the participants and their families.
• Develop effective and trusting professional relationships with participants to facilitate provision of services.
• Maintain a comprehensive caseload of participants. Effective and timely follow ups with head of household on a weekly basis to develop housing plans based upon the housing & service plan that identified barriers.
• Assist in making referrals on behalf of the families in crisis housing.
• Assist with prioritizing the needs of families in crisis housing.
• Respond to participants’ concerns, complaints, and inquiries in a timely manner.
• Assist families with obtaining necessary program documents becoming “Document Ready.”
• Aid assistance such as, document access and preparation, connection to mainstream benefits and employment/training opportunities, access to necessities (diapers, feminine products, family prevention, etc.) and childcare.
• Assist participants to build upon their strengths and recognize their needs in a respectful manner.
• Refer participants to appropriate services (e.g., health, mental health, benefits, etc.).
• Facilitate connection to FSC co-located staff (referrals and linkages)
• Transport participants to various appointments, unit viewings, events, as needed.
•Work with employment services and provide community resources to assure that participants are linked with services such as employment, education, benefits, health, tutoring and/or mentoring as appropriate.
•Assist in developing successful program exit with producing an exit plan and identifying an exit destination.
Program Functions
•Update information, track services (i.e., Housing Stability Plan creation/updates), and submit referrals.
•Coordinate with Placement Coordinators and Housing Navigation team to help families understand crisis housing length of stay and associated services. Inform and update families on their length of stay.
•Provide ongoing services status updates for families in crisis housing.
•Complete facility inspections for each assigned crisis housing site on a quarterly basis.
•Communicate crisis housing location barriers to FCHN Placement Coordinator(s).
•Crisis intervention, mediation, and management of families in crisis housing.
•Be knowledgeable and obtain community resources and refer participants as needed.
•Responsible for day-to-day contact with families.
•Connect families to Problem Solving case management as needed.
•Participation in Case Conference call; Family services stakeholder meetings; and FSC Operation Meetings.
•Maintain appropriate boundaries; and adhere to the agency’s code of Ethics and Core Values.
•Represent the Agency in a professional manner at meetings and community events.
•Maintain files/records on client services in compliance with HIPAA & CRF42 and other funding requirements for auditing purposes.
•Utilize computers and appropriate software (e.g., Microsoft: Word, Outlook, Excel, PowerPoint)
and/ or specific systems applicable to position.
•Respond to calls and emails in a timely manner.
•Engage and educate landlords/property owners about Agency programs to foster housing opportunities for participants.
•Adhere to documentation standards set by the program and agency policies, ensuring compliance with HIPAA policies and practices.
•Track families’ length of stay in crisis housing and submit extension requests on behalf of families in crisis housing.
•Maintain accurate client data in the agency database, Homeless Management Information System (HMIS). Updating Case Manager Master Workbook daily.
•Ongoing HMIS & Case Manager Portal entries entering case notes into HMIS within 24-hours using the DAP (Data, Assessment and Plan) format to document services provided, and to upload client documents.
•Enrolling clients into HMIS as they move into crisis housing in a timely manner.
•Exiting clients from HMIS as they move out crisis housing in a timely manner.
Skills, Experience, Education and Abilities:
- 2 years’ experience working in social service field.
- Experience using (HMIS) Homeless Management Information System a plus
- Working knowledge of Microsoft Word, Excel, and other database programs.
- Knowledge of resource development, case management and documentation.
- Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
- Ability to communicate effectively, both written and orally.
Ref: #231-Eng Tampa
#LI-JZ1