What are the responsibilities and job description for the PLC Customer Support Engineer position at System Logistics Corporation?
JOB PURPOSE:
The 24/7 PLC Technical Support Engineer will be responsible for supporting and programming PLCs (programmable logic controllers) for System Logistics Systems. The 24/7 Technical Support Engineer diagnoses, resolves and documents technical problems for remote and on-site users.
KEY RESPONSIBILTIES AND ACCOUNTABILITIES:
- Tests, troubleshoots and supports PLCs for automated warehouse picking systems
- Becomes a subject matter expert on the use of the System Logistics System
- Travels onsite during startups to complete installation and testing
- Diagnoses, resolves, and documents technical problems
- Uses ticketing system and documents all incidents thoroughly
- Coordinates timely service and repair of equipment
- Ensures the client receives a superior technical support experience by communicating and listening attentively and responding appropriately to client concerns
- Will rotate shifts and will be required an on-call weekend day every 4th week
- Performs other duties as assigned
QUALIFICATIONS AND SKILLS:
- Minimum Associate degree in Engineering or related field
- 2 years’ experience in PLC programming
- Experience with Allen Bradley PLCs
- Strong communication skills and the ability to work as a team member
- Proven ability to accurately troubleshoot electrical and mechanical systems
- Ability to work well independently to complete all specific responsibilities with minimal supervision
- Travel is up to 25%
- Willingness to work rotating shifts