What are the responsibilities and job description for the Service Technicians position at Systel Business Equipment?
Company Description
Systel Business Equipment is the Southeast's largest independent dealer for Ricoh, Konica Minolta, HP, Lexmark, and Panasonic business solutions. Operating across 10 locations in the Carolinas and Georgia, Systel boasts a team of over 250 employees and is widely recognized as a leader in office technology. The company has received numerous accolades, including the Elite Dealer Award from ENX Magazine for five consecutive years and the Platinum Partner designation from HP Inc. Systel is proud of its consistent recognition for exceptional service and customer support, earning its place as one of the top 100 private companies in North Carolina.
Role Description
This is a full-time on-site role for a Service Technician based in Greenville, NC. The Service Technician will be responsible for the maintenance, repair, and troubleshooting of office technology equipment. The role requires providing exceptional field service support to clients, addressing and resolving technical issues, ensuring optimal equipment performance, and maintaining a high level of customer satisfaction by building positive relationships.
Qualifications
- Proficient in Maintenance & Repair tasks, ensuring proper functioning of equipment
- Strong Troubleshooting skills to diagnose and resolve technical issues efficiently
- Experience in Field Service operations, including on-site repair and equipment servicing
- Excellent Customer Service skills to build trust and maintain client satisfaction
- Ability to manage maintenance schedules and perform preventive care to avoid disruptions
- Strong organizational and time management skills for effective task handling
- Prior experience working with office technology equipment is a plus
- A high school diploma or equivalent; technical certifications are an advantage
- Valid driver’s license