What are the responsibilities and job description for the Customer Support Rep I position at Systel Business Equipment?
Description:Summary:Provide support to Customers, Branch Managers, Service Manager, Service Technicians, and Sales Representatives through answering phone calls and/or responding to emails. Essential Duties and Responsibilities: Answer calls coming into the Customer Service Queue and the Sales, MGR, Tech Queue; assisting whomever with their need and/or reason for calling in a polite, timely, and courteous manner. Enter service calls into the operating system. Enter supply orders and send to appropriate person and/or department.Enter meter readings received into the department.Enter Service Reports sent into the department from Technicians/ Service Manager.Fill out various forms used within the department as it pertains to address changes and information updates.Quote labor rates based off customer locations; quote supply prices.Other duties as assigned and/or needed by Supervisor/ManagerRequirements:Qualifications: High school diploma or GED; Customer Service experience (minimum one year); proper telephone etiquette; multi-task oriented. Clerical skills to include: typing speed of 35 wpm, working knowledge of Microsoft Word, Excel, and Outlook. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary : $15