IT Technician (Mid-level)

We are looking for a passionate and highly detailed mid-level IT Technician to provide remote and on-site technical support to clients throughout the greater Phoenix area.

This is a great opportunity for a motivated IT Technician who is looking to join a small but rapidly growing company to quickly grow their knowledge and troubleshooting skills.

We care deeply about our clients and at Syscon Inc, we foster a culture where our company, employees, and clients grow and succeed together.

As our IT Technician, and a successful member of our team, YOU:

• Care and are compassionate about people, treat clients and each other with respect.
• Empower clients to use tech and sees each task, whether mundane, as an opportunity to help to take away our client’s pain points.
• Put in the work, showing self-initiative.
• Have a team mentality - it’s always “we” never “me.” Never “not my job” attitude, no big egos and nothing is beneath us.
• Ask for help and dive in to find the answers. Show an ownership mentality.
• Embrace growth, readily accept constructive feedback, see your mistakes as opportunities to learn rather than seeing them as blame.

We believe you will be successful as an IT Technician if you have:

• Experience with Microsoft 365, including the more advanced functionality: Exchange Online, OneDrive, SharePoint Online, Azure AD, Conditional Access Policies, Intune, Autopilot.
• Experience implementing solutions to solve user support issues, and prevent them from coming up again.
• Experience working with virtual environments (Terminal Servers, RDS Farms, Azure Virtual Desktop).
• Experience working with an RMM tool to manage endpoints.
• Experience working at an MSP is a bonus.

Your Key Responsibilities:

• Provide remote and on-site technical support to clients throughout greater Phoenix area. Travel to client sites to resolve issues that cannot be resolved remotely.
• Perform hardware and software installations and updates.
• Ensure all client issues are thoroughly documented and account for all time spent supporting clients and provide an audit trail for all work performed.
• Ensure that all work is carried out in accordance with the company’s best practice standards.
• Maintain a positive working attitude; be relational with clients and with the team to facilitate high customer satisfaction.

In addition to supporting our client’s technical needs, other types of projects:

• Moving clients into a cloud virtual desktop environment
• Moving network file shares to SharePoint Online Document libraries
• Moving from classic AD to Azure AD, including joining endpoints to Azure AD
• Implementing security features and functionality
• Onboarding new clients

Skills and competencies you need for success as a IT Technician:

• Strong communication skills; including documentation, end user communication, and exceptional communication with clients
• Extreme troubleshooting skills including ability to analyze, anticipate and resolve complex technical issues
• Strong interpersonal skills including effective time management, self-driven, and prioritization

Syscon Inc, headquartered in Hinsdale Illinois, established in 1986, provides technology solutions and computer technical support services to our clients.

About the Job

• Work from your home and also frequently travel to clients' premises in the greater Phoenix area with your own reliable vehicle
• Travel reimbursement provided
• Typical schedule: 8 am - 5 pm M-F

We are interested in you if you are:

• Passionate for technology in business
• Always looking to learn and grow your IT skills

Come grow with us and make a difference! APPLY if you're interested in:

• Making a big impact in a small company and fast-growing company
• Working and communicating with a smart team of tech professionals
• We’re a small company and your input will carry a lot of weight in getting things done

Perks & Benefits

• A place to grow your skills and career
• People. Work with a talented, committed, and supportive team
• Excellent medical, dental and vision benefits

Syscon is an EOE

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• IT technical support: 4 years (Required)
• Azure AD: 2 years (Preferred)
• SharePoint Online: 2 years (Preferred)
• previous managed services provider: 1 year (Preferred)
• Microsoft Exchange: 2 years (Preferred)
• Microsoft 365: 3 years (Preferred)

Willingness to travel:

• 25% (Required)

Work Location: On the road