What are the responsibilities and job description for the Project Manager, Merchandising Customer Readiness - Customer Onboardings - GSC - US position at Sysco?
Job Summary
The NCOB Lead is responsible for the end-to-end project management of concurrent new customer onboardings, of varying size and complexity, for multi-unit contract customers. This position will operate as the primary point of contact for new-to-Sysco and new-to-Market customers and is accountable to meeting time, cost, & quality customer requirements. In addition, the NCOB Lead will operate as an informal leader coordinating the work across multiple Sysco functions to meet customer requirements. As an informal leader, the NCOB Lead must foster a collaborate and productive environment, in a matrix structure, while ensuring each colleague is meeting time, cost, and quality expectations.
The NCOB will be operate as the internal point of contact for each onboarding across the different levels of leadership within Sysco. In order to meet these requirements, the NCOB Lead will execute the different project management knowledge areas; specifically Scope Management, Time Management, Stakeholder Management, Resource Management, Quality Management, Communications Management, and Risk Management
Duties And Responsibilities
The NCOB Lead is responsible for the end-to-end project management of concurrent new customer onboardings, of varying size and complexity, for multi-unit contract customers. This position will operate as the primary point of contact for new-to-Sysco and new-to-Market customers and is accountable to meeting time, cost, & quality customer requirements. In addition, the NCOB Lead will operate as an informal leader coordinating the work across multiple Sysco functions to meet customer requirements. As an informal leader, the NCOB Lead must foster a collaborate and productive environment, in a matrix structure, while ensuring each colleague is meeting time, cost, and quality expectations.
The NCOB will be operate as the internal point of contact for each onboarding across the different levels of leadership within Sysco. In order to meet these requirements, the NCOB Lead will execute the different project management knowledge areas; specifically Scope Management, Time Management, Stakeholder Management, Resource Management, Quality Management, Communications Management, and Risk Management
Duties And Responsibilities
- Responsible for the end-to-end management onboarding customers to Sysco.
- Customer facing communications (written & verbal) for status, progress, barriers, & escalations.
- Responsible for escalating barriers and coordinating solutions to ensure a quality onboarding.
- Responsible for communicating and representing the end-to-end onboarding process to internal partners and external customers.
- Responsible for documenting critical to customer and critical-to-business documents during the onboarding event.
- High School diploma or equivalent
- Bachelors Degree in business, sales, marketing or related field
- 5 Years Coordinating / Leading / Supporting Cross-Functional Projects
- 5 Years Coordinating / Leading / Supporting Cross-Functional Projects, SCRUM/AGILE Background, Scheduling, Informal Leadership, Formal Leadership
- Project Management Professional (PMI), Certified Associate in Project Management (CAPM), Agile Certified Practitioner (PMI-ACP), Disciplined Agile Scrum Master (DASM), Scheduling Professional (PMI-SP), Certified ScrumMaster (CSM)
- Informal Leadership, Written Communications, Verbal Communications, Attention to Detail, Proficient Using MS Office Products (PowerPoint, Outlook, Word, & Excel), SharePoint, Salesforce, Teams, Confluence, Virtual Work Experience, Managing Timelines, Organization, Initiative, Risk Management, Time Management, Prioritization, Problem Solving, Adaptability, Familiarity with Sysco Systems, Sysco Organization Structures.
- Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.