What are the responsibilities and job description for the Dispatcher position at Sysco?
JOB SUMMARY
The dispatcher is responsible for fielding incoming calls from drivers and customer service; gathering and recording delivery time information and delivery status on selected accounts. Assists with other functions required of the Transportation Department.
RESPONSIBILITIES
- Gathers and records delivery time information from route drivers.
- Communicates with management and customer service on route driver locations as requested, deliveries that will not be made within delivery windows, and truck breakdowns.
- Reviews delivery logs daily for accuracy making corrections as needed.
- Works with purchasing department on all product pick-ups, and assigning drivers to complete pick-ups and return product and paperwork to receiving.
- Reassigns drivers to delivery routes when another driver calls out.
- Makes and communicates minor delivery route adjustments as needed.
- Addresses customer issues and directs calls to customer service as needed.
- Makes adjustments that will cause substantial disruption in a route or meeting delivery time windows.
QUALIFICATIONS
Education
- High School Diploma or equivalent.
- Must maintain valid CDL in the event of emergency route relief
Experience
- 3 years’ experience in a transportation/warehouse environment.
- Knowledge of delivery areas
Professional Skills
- Good communication skills, both verbal and written, and professional manner when dealing with customers and customer service.
- Strong organizational skills and ability to multi-task in a stressful, fast-paced environment.
Physical Demands
- Regularly required to talk and hear.
- Ability to sit for extended periods.
- Must be able to use a computer terminal effectively, as well as other office equipment.
- Must be able to perform data entry functions continuously.