What are the responsibilities and job description for the Customer Service Representative - SYGMA - US position at Sysco?
JOB SUMMARY
This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.
Schedule
- Tuesday–Friday: 8:00 AM–5:00 PM
- Saturday: Either 6:30 AM–2:30 PM or 7:00 AM–3:00 PM
RESPONSIBILITIES
- Answer all incoming concerns/needs from all customers
- Key pick-up request
- Handle transportation/routing on delivery questions
- Process will-call orders
- Provide customers with invoice copies.
- Process credits
- Maintaining Call list
- Monitor orders before the cut-off
- Communicate regularly with the AE (account executives) and customers.
- Manage the same-day deliveries for OPCO (operating company)
- Perform other duties as directed by Supervisor.
QUALIFICATIONS
Education
- High school diploma or equivalent.
Experience
- 1 year prior outside foodservice sales coordination or customer support experience
- Preferred: Previous call center experience
Professional Skills
- Strong telephone communication skills
- Able to work in a fast pace environment
- Ability to sit and work at a PC for extended periods
- Proficient in MS Office