What are the responsibilities and job description for the Customer Service Representative - SYGMA - US position at Sysco?
JOB SUMMARY
This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This is an in office role with the hours of Tues - Friday 8am - 5pm, and Sat 7am - 3:30pm.
RESPONSIBILITIES
- Answer all incoming concerns/needs from all customers
- Key pick-up request
- Handle transportation/routing on delivery questions
- Process will-call orders
- Provide customers with invoice copies.
- Process credits
- Maintaining Call list
- Monitor orders before the cut-off
- Communicate regularly with the AE (account executives) and customers.
- Manage the same-day deliveries for OPCO (operating company)
- Perform other duties as directed by Supervisor.
QUALIFICATIONS
Education
- High school diploma or equivalent.
Experience
- 1 year prior outside foodservice sales coordination or customer support experience
- Preferred: Previous call center experience
Professional Skills
- Strong telephone communication skills
- Able to work in a fast pace environment
- Ability to sit and work at a PC for extended periods
- Proficient in MS Office