Cloud Operations Specialist

This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs.

Job Summary:

The Cloud Operations Specialist is responsible for supporting the day-to-day operations, maintenance, and continuous improvement of our cloud infrastructure across AWS, GCP, and Azure. In this role, you will collaborate with cross-functional teams to assess requirements and deploy, manage, and optimize secure, scalable, and reliable cloud infrastructure and solutions.

Duties and Responsibilities:

• Provide operational support for cloud infrastructure while collaborating with cross-functional teams.

• Implement, manage, and maintain highly available, secure, and scalable cloud infrastructure solutions.

• Collaborate with stakeholders and application teams to understand business requirements, troubleshoot operational issues, and deliver timely support.

• Monitor cloud environments to ensure platform availability, performance, and reliability, proactively identifying and resolving issues.

• Respond to incidents, perform root cause analysis, and implement preventive measures to minimize service disruptions.

• Support cloud cost optimization initiatives by identifying underutilized resources and recommending efficiency improvements.

• Develop and maintain automation scripts and workflows to streamline operational processes and improve efficiency.

• Participate in change management, implementation reviews, and incident response activities to support operational excellence.

• Documentation and Reporting: Maintain accurate and up-to-date documentation of IT assets, configurations, and procedures.

• Generate reports on system performance, maintenance activities, and support tickets

• Collaboration and Continuous Improvement: Collaborate with senior team members to identify areas for improvement in service delivery.

• Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of cloud operations.

Education Required:

Associate’s degree in Information Technology, Computer Science, or a related field.

Education Preferred:

Bachelor’s degree in computer information systems or a related field.

Experience Required:

3-5 years

Experience Preferred:

• Experience with server and desktop patching in a corporate environment preferred above a degree.

• VMWare and Nutanix Experience managing virtual machines

• IT Experience in a Colocated Data Center, managing hardware, and cleanly cabling equipment

• Excellent customer service skills and ability to prioritize requests

Licenses/Certification Preferred:

Any Cloud Certifications

Technical Skills and Abilities:

•  Working knowledge of cloud services and infrastructure on AWS, Azure, or GCP.

•  Understanding of cloud networking concepts, including virtual networks, load balancing, DNS, and connectivity.

•  Experience with Infrastructure as Code (IaC) tools such as Terraform and cloud automation practices.

•  Familiarity with DevOps tools and CI/CD pipelines, including GitHub, Jenkins, and Docker.

•  Knowledge of cloud security best practices, including Identity and Access Management (IAM) and compliance controls.

•  Strong troubleshooting, problem-solving, and communication skills, with the ability to work effectively in a cross-functional team environment.

Additional Requirements:

• Language Requirements: English is required, ability to speak other languages is a plus.

• Physical Demands:
  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
  Position requires sitting for long periods but also the physical ability to travel to remote data centers or OpSites, read and apply labels, climb ladders, lift equipment and work in tight and loud spaces.

• Travel Requirements: Up to 25%

• Work Environment: Fast-paced team environment with a high level of communication

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