What are the responsibilities and job description for the Desktop Support Specialist position at Sysazzle?
Job Details
Employment Type: Contract to Hire - W2
Duration: Minimum 12 months with an opportunity for conversion to full-time
Position Type: Hybrid (4 days onsite weekly); 40 hours per week; Monday - Friday
Work Schedule: 8:00 AM - 5:00 PM Arizona time
Position Summary:
The Desktop Support Technician serves as the primary point of contact for internal end-users, providing Tier 1 and Tier 2 technical support with a strong focus on customer service. The role supports the installation, configuration, and maintenance of the agency s end-user computing environment and is 100% hands-on technical and operational support.
Key Responsibilities:
- Serve as the primary point of contact for internal end-users, providing Tier 1 and Tier 2 support.
- Deliver exceptional customer service as the face of IT.
- Troubleshoot hardware, software, and network connectivity issues.
- Install, configure, and maintain the end-user computing environment.
- Ensure staff have the technical tools required to perform their duties.
- Provide remote support for off-site users, including VPN connectivity, Multi-Factor Authentication (MFA), and remote desktop connections.
Skills Preferred:
- IT Service Management (ITSM).
- Maven.
- Active Directory / Azure AD.
- Asset Management.
Education Required:
- High School Diploma.
- A college degree is a plus.
Experience Required:
- 5 or more years as a Desktop Support/IT Technician providing Tier 1 and Tier 2 support.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $29 - $34