Director of Strategic Channel Partnerships

SysAid’s mission is to liberate organizations by putting AI to work for them and their people

Our vision is to be a leading, innovative AI Service Management platform for organizations, transforming employee experience and productivity.

At SysAid, we're on a mission to empower organizations by putting AI to work for them. As a fast-growing SaaS company, we serve over 4,000 customers across 140 countries, helping more than 9 million users enhance their productivity every day. Our innovative Service Management platform is transforming how businesses operate globally.

As Director of Strategic Alliances, you’ll lead SysAid's growth by developing an ecosystem of technology and GTM alliances. 

You’ll master the ITSM ecosystem, develop a strategy to partner with key players, and work hands-on to approach and engage potential alliances. You’ll use your experience to build joint value propositions and solutions and evaluate the business opportunity by building a business case. You’ll use your outstanding relationship skills to work closely with the partner and internally with product, sales and marketing, finance, and legal teams to promote the proposed solution and take it to market. You’ll establish a shared vision between SysAid and the partner, developing and executing strategic plans and nurturing and maintaining key executive relationships.

Responsibilities:

• Develop and Execute Channel Strategies: Design and implement partner programs to drive pipeline growth and sales through key channel partners.
• Create incentive programs that are conducive to Partner Development and incremental SysAid revenue
• Analyze the ITSM market to identify partnership opportunities
• Enablement & Training: Conduct training sessions, webinars, and enablement programs to ensure partners are well-equipped to sell and support our solutions.
• Train and enable internal SysAid Sales Executives and Account Managers on Channel Strategy and facilitate account mapping with Partner AEs
• Identify and qualify companies whose value propositions will be enhanced by working in partnership with SysAid.
• Pipeline Development & Revenue Growth: Collaborate with channel partners to co-develop pipeline opportunities, forecast sales, and close deals.
• Support the product team in engaging and partnering with technology alliances
• Develop and execute partnership agreements, manage complex business engagements from initiation to closing
• Own revenue pipeline tied to strategic alliances and partnerships.
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• Track performance and ROI of alliance initiatives, reporting regularly to executive leadership
• Manage and Develop New Key Partner Relationships: Establish and nurture strong relationships with partner sales and marketing teams, ensuring alignment with company objectives.
• Collaborate with Internal Teams (Product, R&D, customer operations, finance, marketing, and sales): Work closely with sales, marketing, and product teams to align channel initiatives with overall business objectives.
• Maintain strong executive-level relationships with key alliance stakeholders.
• Work closely with Sales leadership to enable field teams and drive pipeline growth through alliances
• Proactively monitor and communicate partner usage, adoption, and performance metrics, working to identify potential solutions for improvement; conduct periodic strategic business and operations reviews with the company and its partners

• You are an accomplished leader with a strong background in business development, product management, and strategic alliances, with the presence to engage executive decision-makers. 
• You have a track record of successful B2B SaaS go-to-market 
• You have a great balance of strategic thinking with a strong roll-up-your-sleeves and ‘get it done’ mentality. 
• You are passionate about identifying new synergies, new business models, and new use cases, and translating them into successful partnerships
• You have strong analytical and project management skills 
• You are a motivated self-starter who thrives on working in complex and challenging environments of a rapidly evolving business
• Bachelor of Engineering or Business, or above degree. MBA is a plus
• ITSM Industry background is highly desirable. 
• Verbal and written communication skills with experience articulating concepts to cross-functional audiences

At SysAid, we’re not just transforming IT- we’re shaping the future of work. If you’re ready to lead, inspire, and make an impact, we want to hear from you.