What are the responsibilities and job description for the Specialist - Technical Operations and Support position at Syracuse University?
Skills and Knowledge
- Basic understanding of networking, IT hardware, software and wireless technologies.
- Basic understanding of web application design and development.
- SQL, HTML, CSS, C#, JavaScript, and ColdFusion language experience preferred.
- Well developed technical and written/oral communication skills.
- Interacts with others to analyze information/data, provide advice, opinions, and counsel utilizing problem-solving skills.
Responsibilities
- Provide on-call technical support to troubleshoot the department’s critical software/integration.
- Coordinate with Administrative Computer Systems (ACS) and Unit resources to support DPS in-car video systems, body-worn cameras, key and service weapon automated retrieval system, CSEMS issued cellular phones, applications and procedures related to the University-wide video security and electronic access control systems.
- Provide software support for a variety of systems such as ID card management databases, campus-wide camera /electronic card access systems, as well as critical integrations between software.
- Periodically conduct training for all CSEMS personnel to ensure every software system is being utilized to its full capabilities.
- Conduct documentation for any modifications to code-based systems/programs such building security systems, including camera and electronic access control locations, and system integrations.
- Research, recommend, install and support new software applications or upgrades.
- Assist in producing and analyzing query-based data reporting as requested.
- Serves as a liaison with Administrative Computing Services (ACS) for desktop (software) supported needs.