What are the responsibilities and job description for the Program Manager Facilities - Facility Operations position at Syracuse University?
Job Description
Reporting to the Assistant Director Facilities Facility Operations, the Facilities Program Manager Facility Operations supports the daily operations of the Barnes Center at The Arch and satellite recreation facilities contributing to a safe, efficient, and welcoming environment. This position is responsible for supervising student staff, coordinating emergency protocols, conducting facility inspections, and enforcing operational policies. The role assists with staff training, scheduling, and payroll, and helps manage facility and event logistics using Fusion software. This role collaborates closely with the Facilities unit and shares responsibility for facility and event supervision. Hours may vary based on operational needs.
Education and Experience
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About The Syracuse Area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.
Reporting to the Assistant Director Facilities Facility Operations, the Facilities Program Manager Facility Operations supports the daily operations of the Barnes Center at The Arch and satellite recreation facilities contributing to a safe, efficient, and welcoming environment. This position is responsible for supervising student staff, coordinating emergency protocols, conducting facility inspections, and enforcing operational policies. The role assists with staff training, scheduling, and payroll, and helps manage facility and event logistics using Fusion software. This role collaborates closely with the Facilities unit and shares responsibility for facility and event supervision. Hours may vary based on operational needs.
Education and Experience
- Bachelor’s Degree Required, Master’s degree preferred in recreation administration, sport management, leisure studies, management or comparable degree.
- 2 years’ experience managing recreation facilities or guest services and student staff.
- American Red Cross First Aid/CPR/AED Instructor Certifications required (must be obtained within six months of hire if not already certified).
- Must possess strong communication skills.
- Knowledgeable in all aspects of facility management and emergency action planning and procedures.
- Ability to train/teach others.
- Open recreation facilities as scheduled.
- Working as part of the Facilities work group assist with supervising daily operations of Barnes Center at The Arch recreation areas and satellite recreation facilities including Ernie Davis Fitness Center, Women’s Building, Women’s Building Fields & Courts.
- Oversee student staff on duty, Coordinate Emergency Action Plans and building maintenance activities while on duty.
- Enforce policies and procedures relating to facility operations and use.
- Conduct inspections of facilities and equipment.
- Work cooperatively with facilities team and Facilities Services to address maintenance and custodial needs.
- Assist with the training, development, supervision, evaluation, scheduling and payroll for guest services student staff.
- Ensure appropriate staffing levels for all operating hours and events.
- Assist with implementing risk management and customer service plans for Facilities area.
- Assist with facility scheduling and open recreation schedules.
- Working with Assistant Facilities Director Guest Services, create semester and daily schedules in Fusion.
- Manage facility set-ups for daily activities and special events.
- Lead planning meetings with event groups and interact with event organizers to facilitate appropriate facility set-up and usage.
- Create and develop special event programming for Barnes Center Recreation.
- Assist with managing laundry operations, locker rental program and daily use lockers.
- Ensure established closing procedures are followed.
- Serve as secondary administrator for computerized recreation management software system (Fusion).
- Assist with operation of and training for recreation management software relating to memberships, lockers and program registrations.
- Assist with collecting data relating to facility operations, participation and participant satisfaction and learning.
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About The Syracuse Area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.