What are the responsibilities and job description for the Functional Business Analyst position at Syracuse University?
Job Description
Syracuse University’s Information Technology Services (ITS) is seeking a skilled and experienced Functional Business Analyst to serve as the subject matter expert for the PeopleSoft Campus Solutions Campus Community module, as well as managing other ERP related projects. This position plays a central role in sustaining the integrity, performance, and evolution of the University’s enterprise ERP environment and serves as a critical bridge between technical development teams and the business stakeholders they serve.
This is a project-forward role with approximately 40% of effort directed toward operational system maintenance and support, and 60% dedicated to strategic initiatives, system upgrades, new implementations, and ongoing accessibility and security improvements. The right candidate brings PeopleSoft expertise, a talent for translating complex technical concepts into clear and actionable solutions, and the discipline to manage multiple competing priorities in a fast-paced higher education environment.
Education and Experience
PeopleSoft Experience
Enterprise System Leadership
Tools/Equipment
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About The Syracuse Area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.
Syracuse University’s Information Technology Services (ITS) is seeking a skilled and experienced Functional Business Analyst to serve as the subject matter expert for the PeopleSoft Campus Solutions Campus Community module, as well as managing other ERP related projects. This position plays a central role in sustaining the integrity, performance, and evolution of the University’s enterprise ERP environment and serves as a critical bridge between technical development teams and the business stakeholders they serve.
This is a project-forward role with approximately 40% of effort directed toward operational system maintenance and support, and 60% dedicated to strategic initiatives, system upgrades, new implementations, and ongoing accessibility and security improvements. The right candidate brings PeopleSoft expertise, a talent for translating complex technical concepts into clear and actionable solutions, and the discipline to manage multiple competing priorities in a fast-paced higher education environment.
Education and Experience
- Bachelor’s degree in Business Administration, Information Systems, Computer Science, or related field required.
- Master’s degree preferred.
- Equivalent combination of education and experience considered.
PeopleSoft Experience
- Three (3 ) years with PeopleSoft HCM, Campus Solutions, or Financials; Campus Community preferred.
- Familiarity with PeopleSoft security, administration, and integration technologies (Integration Broker, web services, file layouts).
- Strong requirements gathering; ability to produce functional specifications, use cases, and SDLC documentation.
- Data analysis skills with ability to interpret complex datasets.
- Advanced SQL and database concepts; proficiency in Microsoft Office Suite (Excel, Word, Visio).
- Working knowledge of AI tools to streamline processes; ability to identify opportunities to reduce manual effort.
- Working knowledge of AI-powered tools and their potential to streamline and improve business processes. Ability to identify opportunities where AI solutions can reduce manual effort and support data-driven decision-making. Familiarity with AI assistants (such as Anthropic’s Claude, Microsoft Copilot, ChatGPT, or similar tools) and a willingness to apply them in functional analysis and documentation activities.
- Strong project management, communication, facilitation, and problem-solving skills.
- Collaborative, customer-focused, and able to work independently.
- Familiarity with higher ed processes, student lifecycle, SIS best practices, and Fluid UI.
- CBAP or PMP certification; knowledge of WCAG accessibility and compliance (FERPA, Title IV, IPEDS, Clery, ISO).
Enterprise System Leadership
- Serve as the University’s functional expert for the Campus Community module.
- Configure and maintain delivered PeopleSoft functionality to university departments on Campus Solutions data models and the government regulations.
- Support the Campus Community module.
- Gather and document business requirements,
- Provide expert functional and technical consultation to university departments.
- Lead and contribute to strategic initiatives including accessibility improvements, security de-customization projects, and the implementation of delivered Oracle tools such as Page and Field Configurator, Data Masking, and Track Changes.
- Support the integration of PeopleSoft systems with cloud-based vendor solutions and third-party platforms, including Slate for admissions and SU Mobile via Modo Labs, ensuring that data flows accurately between systems and that integrations are implemented to institutional standards.
Tools/Equipment
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About The Syracuse Area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.