What are the responsibilities and job description for the Campus Dining Manager position at Syracuse University?
Job Description
The Campus Dining Manager serves as a departmental authority for Campus Dining Services, acting as the primary liaison to internal and external customers, the university community, and the public. This role requires independent judgement and coordination with senior leadership to provide strategic operational direction to a campus dining location. The Campus Dining Manager will be responsible for training exempt staff, oversee all operational aspects of the location such as menu planning and development, forecasting, inventory management, and service monitoring, and ensuring compliance with all union contracts, relevant policies and laws.
The Campus Dining Manager establishes goals and standards for unit personnel, monitors their performance, and ensures alignment with these objectives. This role encompasses responsibility for all unit performance metrics, including safety compliance, quality assurance audits, sales and labor cost. Additionally, the Manager maintains regular communication with the Associate Director and Director of Campus Dining discuss and adjust operational strategies as needed.
Education and Experience
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About The Syracuse Area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.
The Campus Dining Manager serves as a departmental authority for Campus Dining Services, acting as the primary liaison to internal and external customers, the university community, and the public. This role requires independent judgement and coordination with senior leadership to provide strategic operational direction to a campus dining location. The Campus Dining Manager will be responsible for training exempt staff, oversee all operational aspects of the location such as menu planning and development, forecasting, inventory management, and service monitoring, and ensuring compliance with all union contracts, relevant policies and laws.
The Campus Dining Manager establishes goals and standards for unit personnel, monitors their performance, and ensures alignment with these objectives. This role encompasses responsibility for all unit performance metrics, including safety compliance, quality assurance audits, sales and labor cost. Additionally, the Manager maintains regular communication with the Associate Director and Director of Campus Dining discuss and adjust operational strategies as needed.
Education and Experience
- Bachelor’s degree with three (3) plus years of experience in food service management or an associate degree with five (5) plus years of experience in food service management.
- Higher education employment experience in a leadership role preferred.
- Formal culinary training preferred.
- Union work environment experience preferred.
- Excellent leadership, organizational, time management and communication skills.
- Well-developed analytical, technical, computer and oral and written communication are necessary for this position.
- Ability to make autonomous, data-driven decisions based on current business operations and defined departmental strategy.
- Knowledgeable in current culinary trends and specialty areas: i.e., Kosher and Halal dietary rules; international cuisine, national franchise brand standards.
- Must be able to teach and motivate all employees: supervisors, union, student, and temporary employees.
- Must be able to support all areas of Campus Dining, including flexible/rotating work shift times.
- Oversee, train, and provide strategic direction for exempt supervisors and hourly employees: including union, student, and temporary employees. Manage all aspects of employment, including evaluation, promotion, performance management, and termination decisions within the unit.
- Develop and maintain base staffing models for the unit location.
- Independently make data-driven decisions aligned with current business operations and departmental strategy.
- Utilize advanced analytical, technical, computer, and communication skills to ensure safe, efficient operations and deliver an exceptional culinary experience for customers.
- Prepare and present unit operational business review reports to senior leadership.
- Partner with Executive Chef to plan and develop menus, forecast food requirements, and maintain accurate inventory and service records.
- Develop budget recommendations and adjust labor and food costs to meet departmental objectives.
- Lead the unit achieving all safety, sanitation and quality compliance metrics and audits.
- Ensure proper staff training and address any non-compliance issues.
- Serve as primary point of contact for all unit location inspections by university and government entities.
- All other duties as assigned.
- Including supporting other Campus Dining work locations and the Catering Services Department at events as needed.
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About The Syracuse Area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.