What are the responsibilities and job description for the Associate Director, IT position at Syracuse University?
Job Description
The Associate Director oversees the daily operations of the college’s Information Technology (IT) team. This role ensures timely project execution and task management while collaborating with other Information Technology Services (ITS) units and the college community to implement IT strategies aligned with institutional goals. Responsibilities include data collection and analysis for process improvement and compliance with regulations and internal policies.
Key duties involve managing hardware and software deployment, user setup, and providing advanced technical support across Windows and Mac platforms. The position also includes administrative tasks such as data security access management. Strong leadership is essential to maintain efficient support services and foster a collaborative, high-performing team environment.
Education and Experience
Team Management
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About The Syracuse Area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.
The Associate Director oversees the daily operations of the college’s Information Technology (IT) team. This role ensures timely project execution and task management while collaborating with other Information Technology Services (ITS) units and the college community to implement IT strategies aligned with institutional goals. Responsibilities include data collection and analysis for process improvement and compliance with regulations and internal policies.
Key duties involve managing hardware and software deployment, user setup, and providing advanced technical support across Windows and Mac platforms. The position also includes administrative tasks such as data security access management. Strong leadership is essential to maintain efficient support services and foster a collaborative, high-performing team environment.
Education and Experience
- Bachelor’s degree or equivalent combination of education and experience, plus 7-10 years of relevant IT/computer support experience.
- Proven ability to work collaboratively with diverse stakeholders.
- Exceptional customer service and relationship-building skills.
- Strong project coordination skills, including planning, budgeting, reporting, and problem-solving.
- Excellent oral and written communication; skilled in facilitating discussions in various settings.
- Experience in personnel management (scheduling, training, hiring, performance feedback, conflict resolution) preferred.
- Expertise in cross-platform environments (Windows, MacOS, iOS, Android) and educational/administrative applications.
- Advanced knowledge of hardware/software systems, databases, networking, and enterprise application management.
- Familiarity with cloud computing, virtualization, and troubleshooting best practices; VMware Center experience preferred.
- General knowledge of A/V systems, integration, and scripting (PowerShell).
Team Management
- Direct daily activities of IT staff, including full-time, part-time, temporary, and student employees. Ensure timely resolution of requests and mediate client-staff issues.
- Promote strong communication, foster a positive and inclusive work culture, set clear goals, provide feedback, and conduct annual performance reviews.
- Manage security incidents, privilege access, and mitigate vulnerabilities. Administer servers, desktops, and mobile environments; ensure proficiency with key software suites.
- Oversee IT projects such as upgrades, software deployments, and system changes. Develop long-term technical solutions and prioritize team workload.
- Manage IT budgets, maintain asset inventories, allocate resources effectively, and oversee workspace organization and equipment deployment.
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About The Syracuse Area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.
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