IT Support Specialist

DISTINGUISHING CHARACTERISTICS

The work involves responsibility for the implementation, maintenance, and upgrading of software for local area networks (LAN) and computer applications software. An employee in this class installs, operates, and maintains personal computer software. Supervision is received from an Administrative Superior. Performs related work as required. Does related work as required.

Hiring Range - $49,383 - $57,129

Full Salary - $49,383 - $62,966

This position is an Open-Competitive Onondaga County Civil Service position and if hired, continued employment will be contingent on qualifying for, successfully passing, and reachability off the applicable Onondaga County Civil Service Exam.

After a conditional offer of employment, a favorable background check, verification of education and work history, and illegal drug screening must be completed prior to starting employment. Proof of identity and legal work authorization will also be required.

TYPICAL WORK ACTIVITIES

• Install, upgrade, and maintain software on LAN workstations and stand-alone personal computers.
• Evaluate and recommend software purchases based on organizational needs.
• Troubleshoot and resolve software application issues on personal computers.
• Provide support via phone and email for software application inquiries and issues.
• Guide and assist users in the effective use of personal computers and software applications.
• Create and prepare presentation materials using various software packages.
• Assist with the mass duplication of software as necessary.
• Facilitate data transfer using modern data storage solutions.
• Develop user documentation for electronic office and administrative software applications.

FULL PERFORMANCE, KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

• Proficient in the use and operation of personal computers and related peripheral devices.
• Familiar with current office terminology, procedures, and software applications.
• Ability to integrate purchased software with existing systems.
• Competent in operating personal computers and peripherals efficiently.
• Strong ability to follow both oral and written instructions accurately.
• Capable of planning and conducting computer training sessions for users.
• Skilled in instructing others on the use and customization of personal computers and software.
• Experience in database and software migration to new operating systems.
• Excellent teamwork and interpersonal skills.

MINIMUM QUALIFICATIONS

Open Competitive

1. Graduation from a regionally accredited or New York State registered college or university with a Baccalaureate Degree in Computer Science or a closely related field; or

1. Graduation from a regionally accredited or New York State registered college or university with an Associates Degree in Computer Science or a closely related field, and two (2) years of experience, or its part time equivalent in the implementation and upgrading of software using a personal computer or peripheral equipment as a primary job function; or,

1. Four (4) years of work experience, or its part time equivalent, in the implementation and upgrading of software using a personal computer or peripheral equipment as a primary job function; or

1. An equivalent combination of education and experience as described above.